Kelyvin Perez
Norwalk,CT
Summary
Dynamic Lead Patient Coordinator at Schweiger Dermatology with proven expertise in insurance verification and exceptional customer service. Enhanced patient retention through empathetic communication and efficient scheduling processes. Bilingual in Spanish, adept at managing high-volume calls while ensuring HIPAA compliance and optimizing office operations for improved patient experiences.
Overview
19
19
years of professional experience
Work History
Lead Patient Coordinator
Schweiger Dermatology
01.2020 - Current
- Coordinated patient scheduling, check-in, check-out for 6 Providers on a day-to-day basis, seeing up to 200 patients.
- Developed strong relationships with insurance providers, facilitating prompt claim processing and reducing billing errors for increased revenue collection.
- Assisted in the recruitment process by conducting interviews, evaluating candidates'' qualifications against job requirements, and making recommendations for hiring decisions.
- Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
- Scheduled patient appointments and follow-up visits, as well as handling rescheduled and missed visit requests in a professional and courteous manner.
- Verified demographics and insurance information on all new and established patients, ensuring all eligibility and registration information is complete and accurate for billing purposes.
- Adeptly managed a multiline, high volume phone system and appropriately assigned tasks promptly to Providers.
- Processed and posted incoming cash, receivables, personal checks, credit card, Allé points/discounts and care credit transactions for co-pays and balances.
- Transcribed faxes to appropriate personnel by assigned tasks
- Managed Calendar through RxVantage for Reps, scheduled meetings with Providers.
- Managed inventory on SKNV Product line & cosmetic products sold.
- Inventory specialist for clinical team-assuring all cosmetic Inventory and laser keys are returned by end of day and logging in units of botox/fillers, laser creams used.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
Front Desk Medical Receptionist
Summer Pediatrics
07.2014 - 11.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided additional administrative/clerical support as needed and requested.
- Ordered additional testing for Patients; MRI/XRAY/CT Scans.
- Trained 25 employees for front desk reception.
Administrative Assistant/HR Assistant
Access Health CT Small Business
09.2012 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
Medical Front Office Receptionist
Greenwich Neurosurgery/Connecticut Spine Institute
02.2006 - 09.2012
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Applied Science - Business Administration And Management
Norwalk Community College
Norwalk, CT05-2009
Skills
- HIPAA compliance
- Scheduling appointments
- Insurance verification
- Data entry proficiency
- Strong leadership
- Multitasking
- Organizational skills
- Medical terminology
- New hire training
- Fluent Spanish
- Proficient in Microsoft Office Suite, Ema, RxVantage, Klara, Nextech, E-Clinical Works
- Medical translation
Timeline
Lead Patient Coordinator
Schweiger Dermatology
01.2020 - Current
Front Desk Medical Receptionist
Summer Pediatrics
07.2014 - 11.2020
Administrative Assistant/HR Assistant
Access Health CT Small Business
09.2012 - 06.2014
Medical Front Office Receptionist
Greenwich Neurosurgery/Connecticut Spine Institute
02.2006 - 09.2012
Associate of Applied Science - Business Administration And Management
Norwalk Community College
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