Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kem Alladin

Richmond Hill,New York

Summary

Results driven professional specializing in management of retail locations. Skilled at training employees on exceptional customer service and sales techniques. Possessing the ability to make a strong impact through implementing strategic planning to generate and increase sales, while delivering top-notch customer experience. Possessing skills in oral and written communication, active listening and analytical problem solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and gain profit.

Overview

13
13
years of professional experience

Work History

Area Visual Manager/Store Manager

H&M
10.2021 - Current
  • Responsible for stores, averaging $100 million in profit, oversee planning, profit and communication for all stores to ensure each store's environment represent company standards
  • Facilitate weekly, monthly and quarterly budget planning with store teams to ensure performance is met by 25% of profit
  • Lead and Train store team to reinforce brand standards to deliver best customer experience through daily coaching and follow up
  • Leads revenue cycle for each store through goals from previous weeks, months and prior year by increasing sales from 1 million to 2 million dollars yearly
  • Audit work output of staff to ensure company policy, procedures and application is perform to keep turnover at-10%
  • Plan Schedule for over 300 associates and managers, to ensure work is optimize effectively, thus handling weekly request, vacation planning, and reviewing store turnovers
  • Work cross-functionally with area HR to hire store staff through smart recruiter and also deliver documentation, corrective action, yearly training review
  • Optimize system changes on registers, store devices and work orders to keep store working
  • Oversees daily operation of store by utilizing store metrics to track performance to create better customer experience to drive sale and profit
  • Maintain working relationship with all vendors, managers and direct reports to keep track of Profit and loss while maintaining budget goals
  • Weekly and monthly audits of PCI, Store Safety and employee files to maintain privacy
  • Work with labor relation, compensation to verify pay and policy by following union guidelines, company regulation and review job description with staff and new hire
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%

Visual Store Manager

H&M
07.2019 - 10.2021
  • Plan and oversee all aspects of merchandising, styling, window displays and seasonal designer campaign with store visual team to appeal to customers and drive sales
  • Increased sales by 12%-15% through 3- month period by effective merchandising and product resetting.
  • Improved customer satisfaction through staff training in customer service and product
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed successful employee retention plan, reducing staff turnover rates significantly.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment
  • Implemented loyalty program that boosted repeat business and increased overall sales
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Visual Merchandising Manager

Gap Time Square
09.2017 - 07.2019
  • Recruited and trained high-quality talent to comprise visual merchandising team of Men's and kids
  • Created visual presentations and mapping to align with product promotion strategy by utilizing sales reports to evaluate merchandise performance.
  • Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
  • Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
  • Implemented effective signage and pricing strategies to communicate value propositions clearly to customers, increasing average transaction value.
  • Analyzed customer feedback data to identify areas for improvement in visual merchandising strategy, leading to higher satisfaction ratings.
  • Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
  • Utilized advanced design software tools to create compelling mockups for management review and approval before implementation.
  • Arranged consistent shelves, bins, and racks 3 locations by following established planograms.

Visual Merchandiser

H&M Time Square
10.2013 - 09.2017
  • Led overall merchandising and styling of Men, Women and Home Department, with emphasis on creating fresh commercial presentation
  • Increased sales from 10% to 30% within departments through constant refreshes each week.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
  • Created visual displays to highlight new and featured products.
  • Organized store merchandise racks by size, style, and color.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Monitored store traffic and customer engagement to determine display effectiveness.

Visual Merchandise Lead

Joe Fresh
11.2011 - 10.2013
  • Lead merchandise walk-through with store managers, corporate visual team throughout opening and closing process
  • Create visual concepts in store by planning, implementing seasonal floor layout with execution of window displays, mannequin styling, product placement and marketing signage.
  • Boosted employee morale through regular recognition programs, reinforcing positive behaviors and promoting teamwork.
  • Maintained accurate records of merchandise received, sold, or returned, ensuring proper accounting practices were followed.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.

Education

BBA - Marketing

CUNY Lehman College
Bronx, New York
06.2012

Skills

  • Visual Merchandising
  • Excellent Time Management
  • Strong Communication
  • Brand presentations
  • Window displays
  • Microsoft Office/Team
  • Strategic/Calendar planning
  • Training and development
  • Scheduling
  • Data Entry
  • Organization and Multitasking
  • Employee Development

Timeline

Area Visual Manager/Store Manager

H&M
10.2021 - Current

Visual Store Manager

H&M
07.2019 - 10.2021

Visual Merchandising Manager

Gap Time Square
09.2017 - 07.2019

Visual Merchandiser

H&M Time Square
10.2013 - 09.2017

Visual Merchandise Lead

Joe Fresh
11.2011 - 10.2013

BBA - Marketing

CUNY Lehman College

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Kem Alladin