Kem Conyers Green
Manning,SC
Summary
Dedicated and dependable healthcare and customer service professional with experience in patient care, call center operations, and administrative support. Skilled in patient verification, prior authorization coordination, vital sign collection, and high-volume customer interactions. Known for strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in fast-paced environments. Seeking a role that offers growth and advancement opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Connexus
12.2024 - Current
- Contact healthcare providers on behalf of patients’ health plans
- Verify patient eligibility and demographic information
- Deliver and coordinate prior authorization details
- Ensure accurate documentation and compliance with healthcare requirements
- Maintain professional communication to support continuity of patient care
Account Associate / Customer Service Agent
VXI Global Solutions LLC
06.2021 - Current
- Manage a high volume of inbound customer service calls
- Assist customers with account inquiries, complaints, and resolutions
- Verify customer information to ensure account security and accuracy
- Communicate with customers via phone, chat, and email
- Provide technical and account support
Production Associate
Pilgrim’s Pride Corp
Sumter, SC
11.2020 - 04.2021
- Maintained safety, sanitation, and quality control standards
- Completed product assembly according to standardized procedures
- Transported materials between machines and production areas
Certified Nursing Assistant (CNA)
Windsor Manor Nursing Home
Manning, SC
07.2016 - 04.2020
- Collected and recorded patient vital signs
- Assisted residents with bathing, grooming, feeding, and ambulation
- Supported activities of daily living to promote patient comfort
- Responded promptly to patient call lights and service requests
- Documented patient intake, dietary needs, and care activities
Education
High School Diploma -
Manning High School
Manning, SC06.2016
Skills
- Patient verification and prior authorizations
- Customer service and call center support
- Verbal and written communication
- Time management and organization
- Electronic recordkeeping (EHR)
- Vital signs collection
- Activities of Daily Living (ADL) support
- Problem solving and conflict resolution
- Attention to detail
- Valid SC driver's license
Certification
- Certified Nursing Assistant (CNA), 05/01/16
- National Health Science Completer Certificate, 05/01/16
Volunteer Experience
- Volunteer Screener, Manning High School
- Blood Drive Volunteer, Manning High School
Timeline
Call Center Representative
Connexus
12.2024 - Current
Account Associate / Customer Service Agent
VXI Global Solutions LLC
06.2021 - Current
Production Associate
Pilgrim’s Pride Corp
11.2020 - 04.2021
Certified Nursing Assistant (CNA)
Windsor Manor Nursing Home
07.2016 - 04.2020
High School Diploma -
Manning High School