Kem Gallimore
Annapolis,MD
Summary
Proven customer service expert with a track record of enhancing customer experience at Giant Food Stores. Excelled in complaint handling and administrative support, boosting customer loyalty. Skilled in payment processing and data management, demonstrating a strong work ethic and professional appearance. Achieved significant improvements in customer relationship building and service efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Front End Customer Service Associate
Burlington Coat Factory Department Store
02.2022 - 04.2024
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Delivered prompt service to prioritize customer needs.
Cashier Team Lead
Weis Markets Inc
04.2019 - 12.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored areas for security issues and safety hazards.
- Increased customer loyalty and retention.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
Giant Food Stores
09.2018 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Applied Science - Business Management
AACC
Pasadena, MD06.2023
Skills
- Strong Work Ethic
- Complaint Handling
- Customer Relationship Building
- Professional Appearance
- Administrative Support
- Payment Processing
- Customer experience management
- Customer Service
- Order Processing
- Data Management
Timeline
Front End Customer Service Associate
Burlington Coat Factory Department Store
02.2022 - 04.2024
Cashier Team Lead
Weis Markets Inc
04.2019 - 12.2023
Cashier
Giant Food Stores
09.2018 - 01.2022
Associate of Applied Science - Business Management
AACC
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