Kem Womack
Palatine,IL
Summary
To whom it may Concern:
This letter is to express my interest in the opening position for your company/Corporation, based on my skills in dispatching, medical collections, medical billing coding and medical financial collections, Civil law, accounting and banking finance. I’m confident that I would be a great addition to your company. I’m currently going to school for phlebotomy to become a phlebotomist.
My resume highlights my ability, knowledge, and expertise as an Administrator Deputy Civil Clerk Child Support Division. I also have skills in the medical field as a health clerk, management, administrative, Fraud banking and many other accomplishments.The Areas/industries are enclosed in my resume. During my time working in these corporate fields, I was able to succeed in saving money, saving time, increasing sales in medical collections , and increasing productivity in my position as a Branch Supervisor in banking industry.
I am excited and confident about the position and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions (331)575-7848. I would appreciate the opportunity for you to review my qualifications in more detail and open for an interview.
Sincerely,
Kem A. Womack
Overview
8
8
years of professional experience
1
1
Certification
Work History
ETL Coordinator
Intertek on Behalf of Robert Half
10.2022 - Current
- Facilitated error-free inspection reviews through meticulous oversight.
- Reviewed inspection reports to verify accuracy for auditing purposes.
- Ensured all errors were communicated and updated across the company and ETL department.
- Consistently exceeded performance benchmarks through strategic initiatives.
Health Clerk/Temporary Contract
District 300/Next Generations Pediatrics on behalf of Robert Half
01.2022 - Current
- Managed student medical documentation in nurses' offices district-wide.
- Possess expertise in medical terminology as Health Clerk receptionist.
- Ensured adherence to policies including HIPAA through thorough knowledge of procedures.
- Managed visitor and patient registration and handled medical-related calls.
- Ensured electronic screens adhered to HIPAA standards.
- Ensured adherence to health requirements through accurate patient information management.
- Verified patient eligibility for care and adherence to COVID-19 testing protocols.
- Achieved notable success in meeting strategic goals.
Claims Representative/Temporary Contract
Claire’s Corporate Office on behalf of Robert Half
03.2022 - 10.2022
- Handled claims related to improperly performed ear piercings.
- Clarified legal document details related to ear piercing liability waiver.
- Facilitated communication between district managers and retail stores regarding scheduled re-piercings.
- Oversaw logistics to guarantee retail vendor representatives conduct inventory and stock shelves at third-party stores.
- Handled customer complaints through phone and email communication.
- Escalated ear piercing issues to store manager level.
- Achieved notable success in meeting project goals.
Logistics Representative/Temporary Contract
Graphic Packing on behalf of Robert Half
10.2021 - 03.2022
- Collaborated with account manager on shipping company designs for packaging.
- Maintained updated records of company accounts for future deliveries.
- Created file structures to streamline future design production.
- Oversaw designated accounts within company’s regional framework.
- Delivered measurable results through strategic initiatives.
Fraud Specialist/Temporary Contract
Chase on behalf of Randstad
08.2021 - 02.2022
- Supported troubleshooting efforts for mobile banking problems.
- Facilitated resolution of account fraud for customers and members.
- Assisted customers experiencing identity theft while adhering to JPMC BANKING standards.
- Delivered outstanding results across multiple initiatives.
Medical Record Representative /Temporary Contract
EquiClaim Healthcare on Behalf of Randstad
10.2019 - 07.2021
- Motivated medical retrieval team representative through expertise in managing payment allocations.
- Sent legal notices to hospital medical records department in compliance with HIPAA guidelines.
- Maintained accurate billing database information.
- Delivered measurable results through strategic initiatives.
Correctional Dispatcher TL /Temporary Contract
Illinois State Dept of Corrections on behalf of Anchor Staffing
12.2016 - 09.2018
- Facilitated inmate check-ins via IL DEPT OF CORRECTIONS database.
- Monitored inmate activities in compliance with sentencing and court orders.
- Achieved significant milestones by implementing effective solutions.
Financial Services Rep/Team Leader
LSI Lending Solutions
09.2017 - 08.2018
- Managed banking needs of over 200 credit union members through phone interactions and cross sales.
- Assisted union members with banking needs, including balance inquiries, new account services, and disputed transactions, in compliance with Credit Union standards and policies.
- Troubleshot online and mobile banking problems, maintaining accuracy and compliance with credit union standards.
- Verified employee training aligned with company protocols.
- Supported the management of loan applications, IRAs, credit lines, and credit card applications.
- Achieved notable success across diverse tasks.
Education
HSD - Accounting
PWH
Hillside, IL06.2003
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Project coordination
- Schedule coordination
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Staff management
- Strategic planning
- Staff supervision
- Information collection
- Report writing
- Team oversight
- Patient scheduling
- Financial management
- Resource allocation
- Writing requirements
- CRM software
- Patient registration
- Negotiation
- Medical billing
- Problem-solving
- Time management
- Attention to detail
- Clear communication
- Conflict resolution
- Team leadership
- Phone and email etiquette
- Office management
- New hire orientation
- Goal setting
- Quality assurance
Certification
FDIC certified
Timeline
ETL Coordinator
Intertek on Behalf of Robert Half
10.2022 - Current
Claims Representative/Temporary Contract
Claire’s Corporate Office on behalf of Robert Half
03.2022 - 10.2022
Health Clerk/Temporary Contract
District 300/Next Generations Pediatrics on behalf of Robert Half
01.2022 - Current
Logistics Representative/Temporary Contract
Graphic Packing on behalf of Robert Half
10.2021 - 03.2022
Fraud Specialist/Temporary Contract
Chase on behalf of Randstad
08.2021 - 02.2022
Medical Record Representative /Temporary Contract
EquiClaim Healthcare on Behalf of Randstad
10.2019 - 07.2021
Financial Services Rep/Team Leader
LSI Lending Solutions
09.2017 - 08.2018
Correctional Dispatcher TL /Temporary Contract
Illinois State Dept of Corrections on behalf of Anchor Staffing
12.2016 - 09.2018
HSD - Accounting
PWH
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