Kema Taylor
Houma
Summary
Proven track record in emergency response coordination at Houma Police Department, demonstrating exceptional problem-solving and critical thinking skills. Achieved successful outcomes through effective multi-agency collaboration and active listening, ensuring swift, accurate incident prioritization. Skilled in data entry and confidentiality, adept at fostering teamwork and maintaining professionalism in high-stress situations.
Overview
13
13
years of professional experience
Work History
Police Dispatcher
Houma Police Department
06.2015 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
Direct Service Worker
TARC
08.2014 - 06.2015
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
Mail Processing Clerk
Post Office
08.2013 - 09.2014
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Administrative Coordinator 2
Chabert Medical Center
08.2012 - 07.2014
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Associate of Applied Science - Accounting
L E Fletcher Community College
1407 Highway 31105-2025
Skills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Multi-line phone system
- Confidentiality
- Problem-solving
- Prioritizing situations
- Teamwork and collaboration
- Listening skills
- Dependable and responsible
- Multitasking
- Critical thinking
Timeline
Police Dispatcher
Houma Police Department
06.2015 - Current
Direct Service Worker
TARC
08.2014 - 06.2015
Mail Processing Clerk
Post Office
08.2013 - 09.2014
Administrative Coordinator 2
Chabert Medical Center
08.2012 - 07.2014
Associate of Applied Science - Accounting
L E Fletcher Community College
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