Kemal Hinton
Ft. Washington,MD
Summary
Dynamic operations leader with a proven track record at Rentokil-Terminix, driving $110M+ in new revenue and scaling operations from $90M to $200M. Expert in financial strategy and team development, optimizing processes to enhance customer retention and safety compliance. Committed to fostering inclusive environments and continuous improvement.
Overview
12
12
years of professional experience
Work History
Regional Director of Operations
Rentokil-Terminix
03.2024 - 03.2025
- Directed regional operations across multiple branches, accountable for revenue growth, P&L performance, safety, and customer retention.
- Secured over $110 million in new revenue from Fortune 500 contracts; scaled the region from $90 million to $200 million.
- Directed the development and execution of annual budgets exceeding $100M, achieving less than 5% variance between projected and actual spend, which led to improved profitability, region-wide.
- Revitalized financial discipline across the region by implementing rigorous budget management and forecasting processes that directly supported revenue growth targets exceeding 15% year-over-year.
- Championed standardization of SOPs, KPIs, and CX measures across all branches, directly contributing to a 7% improvement in customer retention rates and $10M in reduced operational inefficiencies.
- Spearheaded OSHA-aligned safety programs involving weekly toolbox talks and ride-along audits, contributing to a 10% decrease in workers’ compensation claims and improved safety outcomes.
- Pioneered monthly safety ride-along audits for technicians, reducing technician on-the-job injuries, and achieving high employee safety scores, ranking among the top 5% of the safest teams.
- Developed and rolled out a new near-miss reporting system, boosting employee participation by 20%, and leading to the identification and mitigation of three previously unrecognized critical hazards.
- Orchestrated a comprehensive route optimization strategy using GPS data and predictive analytics, slashing missed or late service calls by 15%, and improving customer satisfaction ratings.
- Spearheaded innovative technician training programs focused on efficient route management and customer communication, resulting in a 20% reduction in technician turnover within the first year.
Senior Vice President, Diversity, Equity & Inclusion
Moxie Pest Control
Chantilly, USA
03.2023 - 03.2024
- Promoted to design and lead Moxie’s DEI strategy, embedding inclusive practices across recruiting, training, and advancement.
- Launched DEI workshops and allyship training for managers and technicians.
- Partnered with HR to embed inclusive practices into hiring and succession planning.
- Forged mentorship programs matching senior leaders with junior colleagues from underrepresented groups, accelerating promotion rates within those groups by 12% within one year.
- Championed the creation of ERGs and mentorship programs; elevated underrepresented leadership representation by 25%, and enhanced employee engagement by 12% based on internal surveys. Promoted to design and lead Moxie's DEI strategy, embedding inclusive practices across recruiting, training, and advancement.
- Launched DEI workshops and allyship training for managers and technicians.
- Partnered with HR to embed inclusive practices into hiring and succession planning.
- Established ERGs and mentorship programs, boosting engagement and retention.
- Collaborated with executives to align DEI goals with compliance and growth.
- Result: Increased underrepresented leadership representation, and improved employee engagement.
Branch Manager
Moxie Pest Control
Chantilly, USA
03.2022 - 03.2023
- Owned branch P&L and daily operations, balancing people, service quality, compliance, and financial targets.
- Implemented labor models, scheduling, and route optimization; raised productivity and profitability.
- Strengthened inventory and chemical controls; passed state audits without violations.
- Reduced rework and credits by 20% with callback triage and first-time-fix checklists.
- Hired, trained, and coached technicians; built career ladders and incentive programs.
- Restored branch profitability and cut missed/late routes by 15%.
Director of Operations
FirstServe Tennis Academy / GSM Academy
Arlington, VA
09.2013 - 02.2021
- Cultivated a high-performance team of over 20 staff members, implementing rigorous training programs and performance management systems that reduced employee turnover by 15% annually.
- Masterminded the launch of three new tennis programs, resulting in a 35% surge in program enrollment, and a 10% improvement in client retention rates across all locations.
- Negotiated and secured multi-year contracts, including a $1.7M agreement with Arlington County, positioning FirstServe as the official tennis provider, and solidifying market presence.
- Expanded P&L from $200K to $2.5M through contract acquisitions and program diversification.
- Increased program capacity by 30% and student participation by 300%.
- Masterminded the launch of three new tennis programs, resulting in a 35% surge in program enrollment and a 10% improvement in client retention rates across all locations.
Education
MBA - Business Strategy
University of Maryland
College Park, MD05-2021
BA - English (Linguistics), dual minors in Philosophy & Business Administration
Arizona State University
Tempe, AZ05-2013
Skills
- Multi-unit operations and P&L ownership
- Financial strategy and forecasting
- Route and fleet optimization
- Safety and compliance oversight
- Operations strategy and turnarounds
- Leadership and team development
- Customer experience and retention
- Vendor and contract negotiation
- Data-driven decision making
- Change and DEI leadership
- Technology systems proficiency
- Problem solving and continuous improvement
Websites
Selected Impact Highlights
- Scaled regional revenue from $90M to $200M by securing national/commercial contracts with Microsoft, Amazon, Home Depot, Amtrak, and Albertsons.
- Directed fleet optimization for 600+ vehicles; introduced PM cadence, vendor consolidation, and route density modeling, cutting downtime 20% and lowering cost per stop.
- Designed KPI operating system (daily/weekly/period scorecards) that improved on-time service, raised first-time-fix, and cut callback volume by 25%.
- Revitalized underperforming branches through labor planning, pricing discipline, and inventory controls; restored profitability and margin growth.
- Championed inclusive hiring and promotion practices, leading workshops that expanded underrepresented leadership while maintaining safety and compliance.
- Expanded FirstServe Tennis Academy P&L from $200K to $2.5M (03/2013-06/2020) through contract wins and student enrollment growth, including a $1.7M Arlington County deal to become the official tennis program provider.
Additional Leadership And Projects
- Board Member – Beyond Sports Training Academy (Spartanburg, SC): Provide strategic guidance on program development, youth engagement, and organizational growth, supporting pathways for underserved athletes.
- Volunteer – UCAP Holiday Santa Workshop: Six consecutive years leading operations of a holiday drive that serves families in need, including organizing donations, running a seasonal “store” for families to select items, and coordinating volunteers to maximize community impact.
- Lead Developer – Prince George’s County Public Schools (PGCPS) After-School Tennis Program: Designed and launched tennis programming for Title I schools, creating equitable access to athletics, promoting physical literacy, and mentoring youth in underserved communities.
References
References available upon request.
Timeline
Regional Director of Operations
Rentokil-Terminix
03.2024 - 03.2025
Senior Vice President, Diversity, Equity & Inclusion
Moxie Pest Control
03.2023 - 03.2024
Branch Manager
Moxie Pest Control
03.2022 - 03.2023
Director of Operations
FirstServe Tennis Academy / GSM Academy
09.2013 - 02.2021
MBA - Business Strategy
University of Maryland
BA - English (Linguistics), dual minors in Philosophy & Business Administration
Arizona State University
Similar Profiles
Jeremy HarrisJeremy Harris
Region Director at Rentokil-TerminixRegion Director at Rentokil-Terminix
Corita PeguesCorita Pegues
Senior Accounts Receivable Analyst at Rentokil-TerminixSenior Accounts Receivable Analyst at Rentokil-Terminix
Ashley VasquezAshley Vasquez
Customer Service Representative Team Lead at Rentokil TerminixCustomer Service Representative Team Lead at Rentokil Terminix
Abubekr MohammedAbubekr Mohammed
Patient Care Technician at AFAOS Medium ClinicPatient Care Technician at AFAOS Medium Clinic
Andrea HughesAndrea Hughes
Operations Coordinator at First Impression OrthodonticsOperations Coordinator at First Impression Orthodontics