Kemal Öz
Verizon
Irving,TX
2
Languages
19
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in a variety of different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Customer Experience Champion II
1 Year 1 Month- Demonstrated excellent communication skills, both verbal and written.
- Displayed respect, friendliness, and willingness to help clients and internal partners alike.
- Engaged in education, research, reconciliation, sales, and workflow processes for customers.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked effectively in fast-paced environments.
Sales Leader
5 Years- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Worked with multiple screens and programs to resolve customer issues.
- Worked cross-functionally with various members of refinance teams.
- Provided excellent customer service and provided answers to client questions within set standards.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
Claims Adjuster
3 Years 3 Months- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
English Professor
5 Years- Initiated, facilitated and moderated classroom discussions for English students.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Planned, prepared and delivered lessons to students daily.
- Designed and developed instructional activities using data from student learning style assessments.
Staff Specialist
4 Years 1 Month- Evaluated performance and policies against metrics.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets and personnel.
Education
Master of Arts - International Relations
Bachelor of Arts - History
Skills
Customer Account Management
De-escalation Techniques
Upbeat and Positive Personality
Issue and Complaint Resolution
Upselling Products and Services
Multitasking and Prioritization
Verbal and Written Communication
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Experience Champion II
Verizon
11.2024 - 12.2025Read More
Sales Leader
Corporation
11.2019 - 11.2024Read More
Claims Adjuster
State Farm
07.2016 - 10.2019Read More
English Professor
English First
06.2011 - 06.2016Read More
Staff Specialist
United States Army
08.2006 - 09.2010Read More
Saint Mary's University
Master of Arts from International Relations
Read More
University of Texas At Austin
Bachelor of Arts from History
Read More