Managed a multi-skilled team in Sweden, aligning daily operations with organizational goals.
Ensured team members completed required trainings and certifications promptly.
Coordinated staff schedules to ensure full coverage and minimal operational disruption.
Assigned and managed team deployments and MOB projects across various regions.
Maintained accurate documentation and verified salary reports, timesheets, and overtime records.
Supported operational needs through effective resource and logistics planning.
Conducted monthly 1:1 meetings for performance monitoring and coaching support.
Organised quarterly client meetings to provide updates and gather valuable feedback.
Technical Service Lead Nordics
AIRTRACKS Ltd.
Dublin
07.2023 - Current
Delegated and managed teams across the Nordics region, including Sweden, Denmark, and Norway, ensuring seamless coordination and operational efficiency.
Supported deployment projects across Europe, driving successful implementation and adherence to timelines and quality standards.
Oversaw pre-cabling projects, including standard clusters, building MOR, T2 refreshment, and IDF builds, ensuring technical excellence and project completion.
Held regular 1:1 meetings with direct reports, fostering communication, providing guidance, and driving team development.
Initiated and led new projects, delivering innovative solutions aligned with organizational goals and client needs.
Managed key administrative tasks, including overseeing salaries, vehicle assignments, and resource allocation to optimize team performance.
Directed teams on delivery projects, ensuring high-quality outcomes and client satisfaction.
REGIONAL COORDINATOR NORDICS
AIRTRACKS Ltd.
STOCKHOLM, SWEDEN
01.2021 - Current
Supervising all rack deliveries
Organized teams on a field
Administration support
Meetings with clients
Coordinated outside vendor support to meet office maintenance or service needs.
Prepared thorough reports by compiling and distilling related data.
Resolved conflicts within team to maintain positive work environment.
Enforced team adherence to quality standards, deadlines and proper procedures.
Guided employees on how to handle difficult questions or problems.
Facilitated team meetings to discuss progress and address any issues.
FORKLIFT DRIVER
BEIJER
STOCKHOLM, SWEDEN
01.2018 - 01.2021
Receiving, moving, checking and storing incoming goods
Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality
Packaging and labelling products before they are dispatched
COMMERCIAL CLERK
PALCO D.O.O.
ZAGREB
01.2017 - 01.2018
Daily organization and optimization of transport to overdue orders by customers
Providing on time and complete delivery of the contractual terms of responsible for sending of necessary documents to buyers: Invoice, delivery note, CoA
Communication with Key account (information on the availability of goods, verification of maturing debt buyers)
Stock controlling
Detailed implementation of weekly, monthly and annual inventory and inventory of items in the critical cases in all segments: document preparation for inventory, counting (as appropriate), input data reconciliation
Analysis of the results of inventory
Preparation of monthly and quarterly reports sales
Preparing price calculations
CUSTOMER CARE ADMINISTRATOR
ALCA D.O.O.
ZAGREB
01.2016 - 01.2017
Daily organization and optimization of transport to overdue orders by customers and providing timely and complete delivery of the contractual terms of the drafting of the necessary documents: Invoice, transfer note, Work Orders
Communication with the leaders of customers (information on the availability of goods, verification of maturing debt buyers)
Actively controlling stock
Detailed implementation of weekly, monthly and annual inventory and inventory of items in the critical cases in all segments: document preparation for inventory, counting (as appropriate), input data reconciliation
Analysis of the results of inventory
Preparation of monthly and quarterly reports sales
Making the daily schedule service / fitters according to the requirements of customers and the leader of customers
Processing work orders technician / fitter
Monthly inspection services worked under warranty, and prepare the application for approval to dealer
Cost monitoring service equipment owned by the company
Training of newly employed workers / ca in the department of logistics
Making calculations (local and foreign currency)
WAREHOUSE WORKER
ZELENI PUT D.O.O.
ZAGREB
01.2015 - 01.2016
Receiving, moving, checking and storing incoming goods
Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality
Packaging and labelling products before they are dispatched
RESTAURANT PERSONNEL
MC DONALDS
ZAGREB
01.2015 - 01.2015
Preparing food
Cleaning and maintenance kitchen
Work in special procedures prescribed by McDonalds
MARKETING DEPARTMENT
KONZUM
ZAGREB
01.2014 - 01.2015
Creating new marketing ideas
PROSPERIKON
ZAGREB
01.2014 - 01.2015
Company Overview: Company Overview: PROJECT FINANCED FROM EU FUNDS
Reading public tenders
Design and development of public tenders for EU funding
PROJECT FINANCED FROM EU FUNDS
FITNESS RECEPTIONIST
CROSSFIT SUPERBIA
ZAGREB
01.2013 - 01.2014
Responsible for greeting guests, members and new members
Help clients with their questions
Gives personal touch and help clients to feel more welcome
Sell memberships
Lead group fitness training
CALL AGENT
TOP SHOP
ZAGREB
01.2012 - 01.2013
Daily communication with customers
Telephone promotion and sale products
Education
Proffessional diploma - Leadership and Management
UCD Dublin
Dublin
07.2023
Professional driver -
School for road traffic
Zagreb, Croatia
01.2016
High school - Computer technician in mechanical engineering
STS FRAN BOSNJAKOVIC
ZAGREB, CROATIA
01.2012
BUSSINES ECONOMICS AND FINANCE
UNIVERSITY BALTAZAR
ZAPRESIC, CROATIA
Skills
Microsoft Office
Vendor management
Professionalism
Train employees
Project coordination
Multitasking capacity
Communication skills
Leadership and change management
Budget planning
Recruitment
Team oversight
Business development
Languages
English Advanced (C1), Swedish Elementary (A2), Ceoatian Proficient (C2)
Hobbies and Interests
Basketball
Timeline
Tema Leader Sweden
ATC Logistics and Transport
01.2025 - Current
Technical Service Lead Nordics
AIRTRACKS Ltd.
07.2023 - Current
REGIONAL COORDINATOR NORDICS
AIRTRACKS Ltd.
01.2021 - Current
FORKLIFT DRIVER
BEIJER
01.2018 - 01.2021
COMMERCIAL CLERK
PALCO D.O.O.
01.2017 - 01.2018
CUSTOMER CARE ADMINISTRATOR
ALCA D.O.O.
01.2016 - 01.2017
WAREHOUSE WORKER
ZELENI PUT D.O.O.
01.2015 - 01.2016
RESTAURANT PERSONNEL
MC DONALDS
01.2015 - 01.2015
MARKETING DEPARTMENT
KONZUM
01.2014 - 01.2015
PROSPERIKON
01.2014 - 01.2015
FITNESS RECEPTIONIST
CROSSFIT SUPERBIA
01.2013 - 01.2014
CALL AGENT
TOP SHOP
01.2012 - 01.2013
Proffessional diploma - Leadership and Management
UCD Dublin
Professional driver -
School for road traffic
High school - Computer technician in mechanical engineering