Summary
Overview
Work History
Education
Skills
Timeline
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Kemani Jarrett

Richmond,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Combo

Red Indigo
12.2018 - Current
  • Worked effectively from verbal directions, blueprints and specifications to complete highly accurate work.
  • Attended to customer needs, questions and complaints.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.

Technician

Travel Centers Of America(T.A)
01.2022 - 11.2022
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Express Service Technician

Whitten Brothers Of Ashland
10.2019 - 02.2020
  • Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
  • Communicated with parts department to obtain needed parts.
  • Performed work outlined on repair order to meet dealership and factory standards.
  • Attended factory-sponsored training classes to enhance knowledge and skills.

Senior Customer Service Assistant

Jiffy Lube
06.2017 - 10.2019
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Took cash and credit card payments via phone, in person, and through email.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Certificate - Automotive Technology

J Sargeant Reynolds Community College
Richmond, VA
04.2022

High School Diploma -

Hermitage High School
Richmond, VA
06.2014

Skills

  • Customer Orders
  • Customer Needs Assessments
  • Cashier Oversight
  • Price Identification
  • Adaptable and Flexible
  • Visual Representations

Timeline

Technician

Travel Centers Of America(T.A)
01.2022 - 11.2022

Express Service Technician

Whitten Brothers Of Ashland
10.2019 - 02.2020

Combo

Red Indigo
12.2018 - Current

Senior Customer Service Assistant

Jiffy Lube
06.2017 - 10.2019

Certificate - Automotive Technology

J Sargeant Reynolds Community College

High School Diploma -

Hermitage High School

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Kemani Jarrett