Overview
Work History
Skills
Timeline
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Ke'mani Lujan

Irvine,CA

Overview

2
2
years of professional experience

Work History

Web Marketing Consultant

IHOUSEweb
, CA
01.2024 - Current
  • Generated leads through cold calling potential clients.
  • Developed and maintained relationships with clients through effective communication on the phone.
  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.

Sales Manager

Big 5 Sporting Goods
Sacramento
02.2023 - 09.2023
  • Supervised daily store operations such as opening/closing, inventory control, cash management and various administrative duties
  • Assisted customers over multiple line phone system, helping them secure merchandise, refunds and general questions
  • Trained sales associates in running the POS system, customer service practices, and opening and closing processes
  • Assisted with general market activity, distributed information to the sales team, and encouraged efficiency in lead generation
  • Cultivated relationships with potential customers, identifying needs and receiving excellent feedback
  • Improved the shopper to customer conversion rate of the store by prioritizing customer service of inbound customers.

Sales Associate

BevMo
Sacramento
01.2022 - 01.2023
  • Provided excellent customer satisfaction by being friendly, professional and prioritizing the customers' needs
  • Greeted customers, located merchandise, and processed 100+ cash, credit and check transactions daily
  • Worked with the management team to stock, organize and interchange 1,000+ products on the sales floor
  • Operated the checkout line and associated equipment such as cash registers, scanners and scales
  • Served as point of contact for customer resolution, deescalating issues without management involvement
  • Promoted the store's membership program, signing up 200+ new customers and increasing revenue.

Skills

  • Communication
  • Motivated
  • 60 WPM
  • Problem solver
  • Fast learner
  • Results oriented
  • Microsoft Office (Word, Excel, PowerPoint)

Timeline

Web Marketing Consultant

IHOUSEweb
01.2024 - Current

Sales Manager

Big 5 Sporting Goods
02.2023 - 09.2023

Sales Associate

BevMo
01.2022 - 01.2023

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Ke'mani Lujan