Ke'mani Lujan
Irvine,CA
Overview
2
2
years of professional experience
Work History
Web Marketing Consultant
IHOUSEweb
, CA
01.2024 - Current
- Generated leads through cold calling potential clients.
- Developed and maintained relationships with clients through effective communication on the phone.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
Sales Manager
Big 5 Sporting Goods
Sacramento
02.2023 - 09.2023
- Supervised daily store operations such as opening/closing, inventory control, cash management and various administrative duties
- Assisted customers over multiple line phone system, helping them secure merchandise, refunds and general questions
- Trained sales associates in running the POS system, customer service practices, and opening and closing processes
- Assisted with general market activity, distributed information to the sales team, and encouraged efficiency in lead generation
- Cultivated relationships with potential customers, identifying needs and receiving excellent feedback
- Improved the shopper to customer conversion rate of the store by prioritizing customer service of inbound customers.
Sales Associate
BevMo
Sacramento
01.2022 - 01.2023
- Provided excellent customer satisfaction by being friendly, professional and prioritizing the customers' needs
- Greeted customers, located merchandise, and processed 100+ cash, credit and check transactions daily
- Worked with the management team to stock, organize and interchange 1,000+ products on the sales floor
- Operated the checkout line and associated equipment such as cash registers, scanners and scales
- Served as point of contact for customer resolution, deescalating issues without management involvement
- Promoted the store's membership program, signing up 200+ new customers and increasing revenue.
Skills
- Communication
- Motivated
- 60 WPM
- Problem solver
- Fast learner
- Results oriented
- Microsoft Office (Word, Excel, PowerPoint)
Timeline
Web Marketing Consultant
IHOUSEweb
01.2024 - Current
Sales Manager
Big 5 Sporting Goods
02.2023 - 09.2023
Sales Associate
BevMo
01.2022 - 01.2023