Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
References
Timeline
Generic

Kemani Williams

Midland,NC

Summary

Dynamic Patient Services Manager with extensive experience at Sodexo Magic, excelling in coaching and development while ensuring patient satisfaction. Proven track record in dietary management and conflict resolution, effectively leading teams to enhance food service quality for over 500 patients daily. Committed to maintaining high standards of food safety and sanitation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Services Manager 1

Sodexo Magic
Concord, NC
05.2025 - Current
  • Monitored food service operations to ensure quality standards were met.
  • Demonstrated thorough knowledge of the Health Touch POS system and EPIC for order-taking and patient dietary needs.
  • Trained new hires in proper safety procedures, sanitation regulations and food handling techniques.
  • Provided guidance and assistance to employees when needed in order to maintain a productive work environment.
  • Oversaw multiple meal periods daily for over 500 patients, while supporting supervisors.
  • Addressed issues through emotionally intelligent conversation and conflict resolution techniques.
  • Provided leadership coaching and mentoring for team members.
  • Demonstrated thorough knowledge of patient diets and dietary restrictions.
  • Demonstrated a thorough comprehension of all positions and filled roles as necessary, according to daily staffing.
  • Communicated with nursing and hospital staff to execute and implement processes and procedures to ensure patient satisfaction.
  • Resolved complaints in a timely manner while maintaining a positive attitude at all times.
  • Evaluated employee performance through observation of work habits, attitude toward patients, and adherence to company policies.

Supervisor of Patient Services (Dietary)

Sodexo Magic
Charlotte, NC
08.2023 - 05.2025
  • Oversaw daily service, including schedule assignments, coaching, and training staff on new processes, as well as corrective counseling.
  • Demonstrated thorough knowledge of the Health Touch POS system.
  • Oversaw meal service for over 120 patients for three meal periods.
  • Supervised food menu production and communicated with chefs regarding daily menu selections and food availability.
  • Supervised and performed patient rounding, gathering feedback from patients on their overall experience.
  • Oversaw tray assembly and delivery, ensuring proper protocols were followed.
  • Tracked and recorded tray delivery times.
  • Demonstrated thorough knowledge of the different dietary restrictions and allergies, as well as keeping a record of IDDSI and allergy meals served.
  • Performed a tray accuracy test, ensuring food quality and presentation.
  • Supervised retail departments, including cash handling and safe audits.
  • Resolved customer and patient issues, and conflicts.
  • Mediated and resolved conflicts between staff and upper management.

Supervisor of Patient Services (Dietary)

Morrison Healthcare
Charlotte, NC
02.2022 - 08.2023
  • Took corrective action to resolve food service departmental issues to maintain patient satisfaction.
  • Supervised food menu production, food preparation, nourishment, and placed meal orders.
  • Supervised and directed associates to ensure punctual delivery and retrieval of breakfast, lunch, and dinner trays, providing food service to over 500 patients three times per day.
  • Demonstrated thorough knowledge of the My Dining POS system.
  • Oversaw the overall sanitation of the Food and Nutrition Service Department.
  • Communicated compassionately with patients to conduct menu conferences, while keeping medical information private.
  • Collaborated with a multi-disciplinary staff of nurses and dietitians.
  • Properly placed, strictly defined meal orders for appropriate patients according to their diets.
  • Prepared, recorded, and completed employee work schedule assignments.
  • Prepared food preparation sheets, maintained daily refrigerator temperature records, and tray assembly reports.
  • Performed and maintained employee evaluations.
  • Supervised the work performance of assigned employees, and discussed all levels of work performance with them, providing performance improvement plans where necessary.
  • Organized and directed daily staff meetings.
  • Trained new hires to be knowledgeable in various food service roles.
  • Maintained food and supply inventory, giving accountability for the quality and quantity of food service provided daily, weekly, and monthly.

Deli Clerk

Publix Supermarkets
Charlotte, NC
06.2018 - 02.2022
  • Ensured that food safety and sanitation standards and procedures were adhered to by assigned associates, according to food service regulations.
  • Communicated effectively with customers by providing company-directed answers to their questions.
  • Managed a team of four associates, ensuring all opening and closing tasks were thoroughly completed.
  • Provided group, as well as individual, procedural training in sanitation, such as sanitizing food prep areas, properly cleaning stainless steel appliances, sweeping and mopping, and cleaning meat-slicing machines and utensils.
  • Used expert customer service skills to diffuse escalated situations.
  • Tracked and maintained food service product inventory and supplies.
  • Assisted management with training new hires according to procedure guidelines to maximize productivity, reduce costs, eliminate waste, and order sufficient merchandise.
  • Prepared food for large catering events, following standardized recipes.
  • Traveled to new facilities throughout the state of North Carolina to train new staff and managers.

Intern/Food Service Worker

FLIK Hospitality
Charlotte, NC
01.2017 - 06.2017
  • Received food orders from individuals and explained offerings.
  • Cross-trained in other kitchen positions to support the team and to help meet the needs of customers.
  • Verified compliance with all sanitation and safety requirements.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Resolved customer concerns.
  • Prepared large batches of various foods for catering events.

Education

Bachelor of Science - Food Service Management

Johnson & Wales University
Charlotte, NC
12.2020

Associate Of Science - Culinary Arts

Johnson & Wales University
Charlotte, NC
11.2017

Skills

  • Coaching and development
  • Strategic planning
  • Time management
  • Written and oral communication
  • Food service sanitation
  • Staff supervision
  • Retail loss prevention
  • Cash register operation
  • Retail merchandise expertise
  • Dietary management
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Employee training
  • Dietary restrictions
  • Food safety
  • Patient satisfaction
  • Culinary professional

Certification

Servsafe Food Safety Manager, 11/01/23

References

Available upon request.

Accomplishments

  • Sodexo CARES Award: November 2024, January 2025

References

References available upon request.

Timeline

Patient Services Manager 1

Sodexo Magic
05.2025 - Current

Supervisor of Patient Services (Dietary)

Sodexo Magic
08.2023 - 05.2025

Supervisor of Patient Services (Dietary)

Morrison Healthcare
02.2022 - 08.2023

Deli Clerk

Publix Supermarkets
06.2018 - 02.2022

Intern/Food Service Worker

FLIK Hospitality
01.2017 - 06.2017

Bachelor of Science - Food Service Management

Johnson & Wales University

Associate Of Science - Culinary Arts

Johnson & Wales University

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