KEMAR DARBY
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent College Student focused on Criminal Justice and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
3
3
years of professional experience
Work History
Customer Advocate Specialist
Hinduja Global Solutions
JAMAICA, ST ANDREW
11.2018 - 01.2020
- Provided technical support to customers via phone, email and chat.
- Developed effective relationships with customers through excellent communication skills.
- Resolved customer issues in a timely manner with a high degree of accuracy.
- Engaged with customers and worked to resolve product and service issues.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Used different knowledge banks to research customer problems and develop accurate responses.
- Proactively recommended changes based on consumer needs and market trends to grow company.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Clerical Associate
CLAN CARTHY HIGH SCHOOL
JAMAICA, KINGSTON
06.2017 - 08.2019
- Sorted and distributed incoming mail to appropriate departments.
- Maintained filing systems, both electronically and in paper form.
- Answered customer inquiries via phone and email.
- Inputted data into spreadsheets for record keeping.
- Conducted research on various topics as requested by management.
- Assisted with onboarding new employees, including completing paperwork and setting up accounts.
- Ordered office supplies as needed.
- Organized meetings between staff members and external contacts when necessary.
Education
Associate of Science - Humanities
CLAN CARTHY HIGH
JAMAICA07.2019
High School Diploma -
CLAN CARTHY HIGH SCHOOL
JAMAICA08.2016
PENDING
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Educating Customers
- Resolving Conflicts
- Industry Knowledge
- Documentation Coordination
- Data Entry
- Solutions Focused
- Highly Analytical
- Business challenges
Affiliations
- Soccer player in high school
- Heavily Involve in the interact club
- The Energy club
- Cadet
Accomplishments
- sub prefect
- prefect
- senior prefect
- Student councilor
- Entrepreneurship
References
References available upon request.
Timeline
Customer Advocate Specialist
Hinduja Global Solutions
11.2018 - 01.2020
Clerical Associate
CLAN CARTHY HIGH SCHOOL
06.2017 - 08.2019
Associate of Science - Humanities
CLAN CARTHY HIGH
High School Diploma -
CLAN CARTHY HIGH SCHOOL
PENDING
John Jay College of Criminal Justice of The City University of New York
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