Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Kemar Harrison

Technician
Stratford,CT

Summary

Friendly Satellite Technician knowledgeable about TV, internet and WiFi products and systems. Proven skills in schedule management, sales and documentation. Prepared to offer years' experience in the field to a fast-paced new position with room for advancement. Effective at setting up, programming and configuring devices in homes and businesses for customers to access satellite TV and internet services. Experienced in pulling cable, installing devices and educating users on basic procedures. Proficient installation and repair technician well-versed in satellite services. Skillful installing new systems, troubleshooting problems and correcting issues. Positive and upbeat team player with good customer service and communication skills. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 4 plus years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Satellite Installation Technician

Dish Network
08.2019 - Current
  • Stayed up-to-date on changes in industry technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
  • Used knowledge and people skills to successfully troubleshoot and resolve satellite issues.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Set up and programmed devices and educated customers on use.
  • Kept detailed daily progress notes in customers account, noting reasons for issues and reporting to update frequently.
  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Configured internet connections, routers and wireless access for devices.
  • Fed cables through access holes, attics and floor spaces.
  • Routed home visits using GPS and quickly adapted routes based on changing weather and construction to stay on schedule.
  • Coordinated and implemented satellite migration for different satellite terminals.
  • Up-sell new products to existing and new customers, exceeding goals by 76%.
  • Made over 5000 home visits to inspect, repair or install satellite systems.
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Calibrated newly installed and repaired equipment with recommended work flow according to customer needs and package plans.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Read blueprints and schematics to correctly place equipment.

Ontech Smart Home Services

DISH
08.2019 - Current
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Mailroom Clerk

Swiss Post
12.2018 - 06.2019
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Used automated mail processing equipment to sort and collate mail.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Distributed mail on foot to residences and businesses, delivering to approximately 200 customers per shift.
  • Operated postage meters, mail sealers and labeling machines.
  • Maintained mail-room supply inventories, purchase orders and vendor supplies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Chef

Jewels Paradise Cove
01.2016 - 11.2018
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Placed orders to restock items before supplies ran out.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Collaborated with staff members to create meals for large banquets.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Verified compliance in preparation of menu items and customer special requests.
  • Collaborated with other personnel to produce and modify menus and selections.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,

Education

Associate of Arts - Culinary Arts

Heart Vacational Training
Jamaica
02.2015

High School Diploma -

Browns Town High
Jamaica
06.2010

Skills

  • Customer Need Assessments
  • Work Orders
  • Service Quality
  • Product Knowledge
  • Sales Skills
  • Hand Tools
  • Service Requests
  • Cable Pulling
  • Installations expertise
  • Device Installation
  • Educating customers
  • Technical Services

Accomplishments

  • Achieved multiple employee of the month by completing assigned jobs with accuracy and efficiency.
  • Documented and resolved issues which led to customer satisfaction.
  • Resolved product issue through consumer testing.
  • Supervised and train new employees.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Timeline

Satellite Installation Technician

Dish Network
08.2019 - Current

Ontech Smart Home Services

DISH
08.2019 - Current

Mailroom Clerk

Swiss Post
12.2018 - 06.2019

Chef

Jewels Paradise Cove
01.2016 - 11.2018

Associate of Arts - Culinary Arts

Heart Vacational Training

High School Diploma -

Browns Town High

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