Kemar Husbands
North Brunswick,NJ
Summary
Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.
Overview
9
9
years of professional experience
Work History
IT Auditor
Fiserv
08.2022 - Current
- Conduct thorough IT audits to ensure compliance with regulations and organizational policies.
- Identify and mitigate security threats, collaborating across teams to enhance data protection.
- Manage audit documentation and reports, implementing industry frameworks like NIST for robust cybersecurity.
- Perform risk assessments to mitigate vulnerabilities.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Mobility Tech Sales Supervisor
Staples
05.2015 - Current
- Offered technical assistance to end users through in-person interactions, phone, and email.
- Addressed hardware and software issues, including virus removal and system crashes.
- Installed applications and operating systems and adhere to SLA guidelines for IT service response.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Orchestrated staff training sessions for both new hires and existing personnel.
Technical Advisor
SHI Internation Corp.
12.2021 - 08.2022
- Created and implemented customer-focused solutions.
- Streamlined business processes for increased efficiency through the implementation of advanced technology solutions.
- Engaged clients to boost account retention and expand sales in Data Centers, Cloud, Network, Security, Collaboration, and Services.
- Conducted product training and managed technical sales cycles for sales teams, emphasizing product knowledge and emerging tech trends.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
Integrated Technician
SHI International Corp.
12.2020 - 12.2021
- Upgraded hardware components to meet company standards.
- Offered technical support for software deployment on client systems.
- Deployed and configured new computers, laptops, and devices.
- Managed IT equipment and asset inventory.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
Level 2 Technician
Piscataway Board Of Edu
08.2019 - 11.2020
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Troubleshooted issues on Windows 10, MacOS, and iOS platforms.
- Conducted routine maintenance tasks, including patching, security scans, and backups.
- Aided in planning, testing, and deploying new technologies.
- Configured printers, scanners, workstations, and mobile devices as per organizational standards.
Education
Bachelor of Arts - Information Technology
Rutgers, The State University of New Jersey
New Brunswick, NJ12.2022
Associate of Arts - Network And System Administration
Middlesex County College
Edison, NJ12.2019
Computer Network And Security
Anthem Institute
North Brunswick, NJ09.2013
Skills
- Documentation
- Customer Service
- Interpersonal Communication
- Analytical Thinking
- Excellent Communication
- IT Auditing and Risk Management
- User Support
- Technical Training
- Problem-solving
- Attention to Detail
- Technical Support
- Adaptability
Timeline
IT Auditor
Fiserv
08.2022 - Current
Technical Advisor
SHI Internation Corp.
12.2021 - 08.2022
Integrated Technician
SHI International Corp.
12.2020 - 12.2021
Level 2 Technician
Piscataway Board Of Edu
08.2019 - 11.2020
Mobility Tech Sales Supervisor
Staples
05.2015 - Current
Bachelor of Arts - Information Technology
Rutgers, The State University of New Jersey
Associate of Arts - Network And System Administration
Middlesex County College
Computer Network And Security
Anthem Institute
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