Ke'mara Hayes

The primary responsibilities of this role includes facilitating the public assistance application process, oversee information collection, and provides customer service to recipients, applicants, pass-through entities, and subrecipients—stakeholders collectively called "applicants".

Job Duties:

• Facilitating and organizing the solvent, proficient, and accurate delivery of grant funding
• Proficiently navigating through Grants Manager to enter, update, retrieve grant information and manage applicant profiles
• Ensuring the correct documents (scope of work and cost estimate) are uploaded into FEMA Grants Manager.
• Coordinating with Consolidated Resource Center personnel, sharing information and maintaining situational awareness.
• Engaged in team projects, demonstrating abilities to work collaboratively and effectively.
• Utilized project management processes and tools to characterize and execute projects.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.

The primary responsibilities of this role included receiving, reviewing, and managing a wide range of inquiries, involving complaints, requests for information and/or services, and engaging in meetings with the customer support team to discover new communication tactics and maintaining expert knowledge about company products and services to best help customers.

Job Duties:

• Assisted with customers questions, concerns and inquiries
• Process orders and prepare correspondences
• Provide precise and effective answers to inquiries and handle any new issues that may arise with our customers' accounts
• Managed high volumes of incoming and outgoing calls.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.

The primary responsibilities of this role included analyzing and managing compliance of subcontract documentation, recruiting subcontractors, processing invoices, maintaining databases.

Job Duties:

• Analyzed and managed compliance of subcontract documentation
• Managed recruitment and training employees, branch office vendors and stocking office with supplies
• Maintained collected expense data, company’s databases and processed invoices
• Managed recruitment for subcontractors
• Created, maintained and updated filing systems for paper and electronic documents.
• Maintained computer and physical filing systems.

The primary responsibilities of this role included helping pharmacists/pharmacy technicians and customers with pharmacy-related issues with regard to reimbursement, proper implementation of policies and procedures, and structuring resolutions to expedite the process through educating pharmacists.

Job Duties:

• Walked user through series of steps to determine problem and implement likely solution.
• Assisted with the entry of prior authorization
• Provide specific pharmacy benefits information for commercial
  and Medicare members
• Organized effective resolutions to expedite the processing of pharmacy claims

The primary responsibilities of this role include standard customer service and general office/clerical assistance, which includes mail processing, data input, and communications.

Job Duties:

• Answering all calls and emails from voters
• Greeting and assisting the public at voter service counters
• Processed and maintained voter registration applications from voters online and in-person
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Monitored systems in operation and quickly troubleshoot errors.