KeMari Bennett
Haverhill,MA
Summary
Committed Personality with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Pacific Sunwear Of California Inc
Salem, NH
08.2021 - 03.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Inventory Control Specialist
Belk Department Store
St. Marys, GA
06.2020 - 06.2021
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Investigated and resolved variances with inventory records.
- Entered information into system to update status reports.
- Pulled damaged and recalled products for return or disposal.
- Reviewed shipping and received documents for accuracy.
Customer Service Manager
Kohls Department Store
Savannah, GA
05.2018 - 05.2020
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
Administrative Assistant
Savannah Dental Associates
Savannah, GA
02.2017 - 04.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL05.2024
Skills
- Team Building and Leadership
- Documentation and Reporting
- Pricing Strategies
- Payroll Management
- Verbal and Written Communication
- Recruiting and Hiring
- Sales Strategies
- Inventory Management
- Store Operations Oversight
- Customer Service
- Data Integrity Validation
- Clear and Concise Communication
- Attention to Detail
- Database Programming and SQL
- Customer Monitoring
- Data Synthesizing
- Information Security
- Programming and Design Skills
- Data Extraction
- Data Management
- Computer Skills
- Certified in all Microsoft Office Applications
- Time Management and Organization
- Programming Languages: Java, C#, Python
- Project Management
- Debugging and Troubleshooting
- Multithreaded Software Applications
- Cross-Functional Team Collaboration
- Defect Tracking and Reporting
- Testing Analytics
- Test Scheduling
- Script and Scenario Design
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Interviewed over 100 people and successfully staffed 2 store locations.
- Developed and implemented new loss prevention methods which resulted in a 45% reduction in shrinkage rates.
- Promoted to Store Manager after 14 months in the Assistant Manager position.
- Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Calendaring - Planned all meetings for the office
- Recognized as "Employee of the Month" in 2022 for Outstanding customer service and leadership.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Member, National Honors Society
- Young Georgia Authors School winner 2009
- Perfect CRCT Test Scores 2012
- Deans List 2021, 2022, and first semester 2023
Certification
- Microsoft Office Excel 2021
- Microsoft Office PowerPoint 2021
- Microsoft Office Word 2021
Timeline
Store Manager
Pacific Sunwear Of California Inc
08.2021 - 03.2023
Inventory Control Specialist
Belk Department Store
06.2020 - 06.2021
Customer Service Manager
Kohls Department Store
05.2018 - 05.2020
Administrative Assistant
Savannah Dental Associates
02.2017 - 04.2018
Bachelor of Science - Game Design
Full Sail University
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