KeMari Sligh

• Discussed options with clients and determined appropriate plans.
• Wrote service orders and updated schedules.
• Applied advanced problem-solving skills and knowledge of 401 (k) plans daily.
• Provided information about service procedures and expected timelines.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved accounting, service and delivery concerns.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time, and productivity.
• Delivered prompt service to prioritize customer needs.
• Identified and resolved discrepancies and errors in customer accounts.
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
• Made sure clients are up-to-date on their compliance requirements
• Making sure clients comply with Department of Labor regulations
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
• Worked with other departments to make sure my team is up-to-date on procedure changes
• Made sure clients' employee accounts are accurate and up-to-date

Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Assist clients with census updates to produce compliance tests and employer calculations

Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan

Assist Client Services with the creation of necessary reporting for the FDI reports

Apply a quality control/review process to all reports produced before they are delivered to the end user

Reply to client requests for information via email, outbound call, or internal workflow

Maintain detailed workflow documentation for all functions and tracking for all reports provided

Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients

Provide effective verbal and written communications in a clear, concise, and informative manner

Make outbound calls to clients for various call campaigns and follow up on verification of client’s data

Provide backup assistance for functions previously owned by Shared Services

Maintain a professional and positive approach in all internal and external communications

Working the front registers at checkout

Fulfilling customer order pickups

Helping customers apply for Best Buy Credit Cards or Totaltech Membership

Down stocking products from overstock and warehouse

Placing customer orders for pickup or shipping directly to their home

Trade in and set up of phones, laptops, etc.

Handling returns, exchanges, and upgrades on products in store

Handles customer payments on credit cards

• Worked well independently and on a team to solve problems.
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficientmanner.
• Worked well with diverse populations in a variety of company settings.
• Operated with a strong work ethic, professionalism, and the ability to work under pressure.
• Exhibited excellent interpersonal communication skills.
• Functioned with a resilient spirit, resulting in the ability to bounce back aftersetbacks.
• Demonstrated fearlessness and determination.
• Worked in collaboration with other team members to achieve success.
• Managed a variety of internal communications.
• Treated company property and equipment with the utmost care and respect.
• Cooperated with superiors and colleagues to achieve goals.

Oversaw all aspects of jewelry business, handling thousands in yearly sales.

Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.

Measured customers to accurately size pieces for customer body dimensions.

Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.

Consulted with customers to understand needs, define expectations and discuss budgets for pieces.

Planned and executed different sales projects.

Effectively controlled the release of proprietary and confidential information for general client lists.

Assisted customers in finding luxury bridal jewelry to fit individual tastes, preferences and budget.

Followed store opening and closing procedures as per company guidelines.

Upheld consistent visual merchandising standards.

Maintained up-to-date knowledge of all product categories.

Delivered high quality, value, expertise and superior customer service.

Provided excellent service to all customers through active engagement, direct eye contact, and listening skills. Provided information to customers on upcoming events. Exceeded customer expectations by delivering unwavering commitment to excellence. Created positive and rewarding client experiences through warm and friendly customer interactions.

Promoted company's image in positive manner to customers, delivering superior customer service experience.

Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.

Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.

Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item. Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.

Achieved sales goals by tapping into emotions surrounding customers' life-changing events and helping each person select symbols of personal happiness.

Trained and coached newly hired associates on store return policies and customer service techniques.

WBGR Radio Station, Lanham, Md Produce staple show segments and fresh content for millennial target audience. Manage and write copy for on air, promotional usage, radio website, and social media outlets.

Managed social media across the weekend to provide exposure for the project. Preparing schedule, theme and structure of the show.

Event planning and organizing.

Prepare content for YouTube Channel Edit music videos and create YouTube Content Creating content designs and scheduled posts for the pages by social media platform. Managing and monitoring posts and track responses and ensure process will be followed as necessary.

Create aesthetically appealing apparel orders for every event.

Serving customers and ensuring the highest level of customer service. Promoting products to customers.

Coordinate and supervise department activities to achieve desired objectives. Analyze department issues and provide appropriate corrective actions.