Kemari Roden
Mesquite,Texas
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Claims Representative
NewLeaf
03.2023 - 06.2025
- Processed claims efficiently, ensuring compliance with company policies and regulations.
- Reviewed documentation for accuracy, identifying discrepancies to minimize errors in claims processing.
- Managed customer inquiries, providing clear explanations of coverage and claims procedures.
- Collaborated with internal teams to resolve complex claims issues, enhancing customer satisfaction.
- Processed vendor invoices accurately and timely, ensuring compliance with company policies.
- Reconciled accounts payable transactions to maintain accuracy and resolve discrepancies.
Customer Service Representative
247 AI
10.2021 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer complaints with empathy, ensuring satisfactory resolutions.
- Utilized CRM software to track interactions and follow up on customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Content Moderator
Genpact
01.2018 - 03.2019
- Reviewed and evaluated user-generated content to ensure adherence to community guidelines.
- Identified and flagged inappropriate content, enhancing platform safety and user experience.
- Collaborated with cross-functional teams to address content-related issues and improve moderation strategies.
- Analyzed trends in user behavior to inform policy adjustments and optimize content review processes.
Education
John HORN
Mesquite, TX05-2014
Skills
- Conflict resolution
- Professionalism and ethics
- Active Listener
- Money Handling
- Account management
Timeline
Claims Representative
NewLeaf
03.2023 - 06.2025
Customer Service Representative
247 AI
10.2021 - 01.2023
Content Moderator
Genpact
01.2018 - 03.2019
John HORN
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