Kemauri Jefferson
Summary
Committed and hardworking with cashier experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Ticketing Staff Member
Marcus Theaters
10.2023 - 12.2023
- Enhanced customer satisfaction by efficiently handling ticketing transactions and addressing inquiries.
- Streamlined the ticket purchasing process for a smoother guest experience.
- Assisted in revenue growth by upselling premium seating options and addons.
- Collaborated with team members to ensure timely resolution of customer issues, resulting in increased loyalty.
- Provided refunds when client missed a movie.
Team Member
Checkers Restaurant
02.2022 - 05.2023
- Assisted with food preparation.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Cashier
Earn And Learn
06.2021 - 09.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Earn And Learn
06.2020 - 09.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Milwuakee High School of Arts
Milwaukee, WI05.2024
Skills
- Refund Processing
- Strong Interpersonal Skills
- Credit Card Transactions
- Complaint Handling
- Conflict Resolution
- Excellent Communication
- Positive Attitude
- Stress Management
- Basic Computer Skills
- Ticket Collection
- Guest Seating
- Safety Procedures
Timeline
Ticketing Staff Member
Marcus Theaters
10.2023 - 12.2023
Team Member
Checkers Restaurant
02.2022 - 05.2023
Cashier
Earn And Learn
06.2021 - 09.2021
Cashier
Earn And Learn
06.2020 - 09.2020
High School Diploma -
Milwuakee High School of Arts