Kemba Albert
Douglasville,GA
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
15
15
years of professional experience
Work History
Loan Servicing Specialist
Atlanta Postal Credit Union
06.2019 - Current
- Achieving and exceeding loan based monthly sale goals as well member service expectation goals.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Develop new relationships- and maintain existing relationships - working with members throughout the loan process and loan life cycle.
- Managing multiple member loan accounts while managing a phone queue.
Customer Service Representative
United Community Bank
07.2018 - 06.2019
- Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relations.
- Answer questions regarding bank polices as well as products and services.
- Promote, explain, open and renew financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes, new checking, savings accounts, wires, return items, stop payments and processed electronic funds transfer.
- Provide account advice, including resolution suggestions, other information and follow up to assigned customers as needed.
Accounting A/P Clerk /Payroll Clerk
Tyler Perry Studios
01.2018 - 03.2018
- Applied proper codes to invoices, files, purchase orders and W-9's.
- Setup vendors invoices with consistent accuracy.
- Maintained crew and extras time cards.
- Managed accounts payable and receivables and payroll.
- Reconciliation of payroll, petty cash, cachet and vouchers.
Sr. Customer Representative/Operations Assistant
East West Bank
03.2008 - 01.2018
- Reconciled Cashier's checks, Money orders, Gift cards and Traveler's checks Monthly.
- Resolved out of balances and worked with staff to improve accuracy as needed.
- Supervised tellers and CSR's and ensured adherence to bank polices, procures and standards.
- Trained new employees.
- Provided staff with on-going training through staff meetings or one on one coaching.
- Developed loan sales with extensive focus on SBA loans for start up business.
- Maintained all branch materials in compliance and up to date with regulatory requirements.
- Processed and balance electronics funds transfer, wires, IRA's, certificate of deposits, wires, checking and savings account.
Education
High School Diploma -
Fredrick Douglas High School
Atlanta, GA05.1996
Skills
- Critical Thinking
- Customer Needs Assessments
- Customer Interaction
- Credit Evaluation
- Customer Satisfaction
- Banking Regulations
- Microsoft Office
- Symitar
- Meridian Link
- outlook
- Synchronize
- Teller and Bankers insight
Timeline
Loan Servicing Specialist
Atlanta Postal Credit Union
06.2019 - Current
Customer Service Representative
United Community Bank
07.2018 - 06.2019
Accounting A/P Clerk /Payroll Clerk
Tyler Perry Studios
01.2018 - 03.2018
Sr. Customer Representative/Operations Assistant
East West Bank
03.2008 - 01.2018
High School Diploma -
Fredrick Douglas High School
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