Kemba Charles-Sylvester
Greensboro,NC
Summary
Customer relations professional prepared for impactful roles in client management. Proven ability to manage customer concerns and improve satisfaction. Reliable team collaborator with focus on flexibility and results. Skilled in communication and conflict resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self-Employed
06.2024 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Streamlined financial processes, enhancing budgeting accuracy and expense tracking.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Paralegal Intern
Louis Vuitton
02.2022 - 08.2022
- Assisted the Director of Civil Enforcement and the Senior IP Counsel with civil litigation matters.
- Showcased attention to detail when proofreading legal documents for grammar errors as well as ensuring citation formats comply with Bluebook standards.
- Demonstrated adaptability when assigned multiple projects simultaneously while maintaining focus on prioritizing workload effectively.
- Analyzed case law and provided summaries to assist in developing legal strategies for ongoing cases.
- Assisted lawyers with materials preparation for internal and external training events.
Paralegal Intern
Joy Alesi, Esq.
09.2021 - 12.2021
- Conducted legal research to support case preparation and documentation processes.
- Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.
- Drafted and reviewed contracts, ensuring compliance with legal standards and company policies.
- Assisted in organizing case files, maintaining accurate records for efficient retrieval and review.
Team Lead/ Bartender
Nest Restaurant & Bar
04.2016 - 05.2020
- Led team initiatives to enhance operational efficiency and streamline workflow processes.
- Mentored junior staff, fostering professional development and improving team performance.
- Implemented process improvements that reduced response times and enhanced service delivery.
- Coordinated cross-functional collaboration to align objectives and achieve project milestones.
Customer Service Representative
InMotion Entertainment
07.2017 - 03.2018
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-volume traffic while maintaining service quality standards.
- Analyzed customer feedback to identify trends and develop improvement initiatives.
- Streamlined complaint resolution processes to enhance customer satisfaction rates.
Telephone Interviewer
Opinion Access Corporation
11.2016 - 06.2017
- Conducted in-depth telephone interviews to gather qualitative data for market research projects.
- Ensured compliance with survey protocols and maintained confidentiality of respondent information.
- Utilized CRM software to track interview progress and manage participant databases efficiently.
- Gathered data and insights from participants during telephone interviews.
Administrative Assistant
E. L. George Funeral Home
11.2014 - 09.2016
- Managed scheduling and coordination of funeral services to ensure seamless operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared necessary documentation, including death certificates and permits, ensuring compliance with regulations.
- Developed and maintained organized filing systems for client records and sensitive information confidentiality.
- Oversaw inventory management of office supplies, optimizing purchasing processes for efficiency.
Education
Bachelor of Science - Paralegal Studies
New York City College of Technology, CUNY
Brooklyn, NY06.2022
Associates in Arts - Liberal Arts Sciences
Queensborough Community College, CUNY
Queens, NY06.2017
High School Diploma - undefined
Sangre Grande Secondary School
Trinidad, TT06.2012
Skills
- Proficient in Westlaw and Microsoft (Word, Excel, PowerPoint)
- Case Management
- Client Relation Skills
- Goal-oriented Team Player
- Attention to Detail
- Dependable and reliable
- Administrative Support
- Legal Terminology
- Multi-line phone talent
- Complaint handling
- Paperwork processing
- Quality control
Certification
- St. George’s Society of New York Scholarship Recipient Fall 2021
- NSLT/ACEDS eDiscovery Technology Certificate Fall 2021
Timeline
Small Business Owner
Self-Employed
06.2024 - Current
Paralegal Intern
Louis Vuitton
02.2022 - 08.2022
Paralegal Intern
Joy Alesi, Esq.
09.2021 - 12.2021
Customer Service Representative
InMotion Entertainment
07.2017 - 03.2018
Telephone Interviewer
Opinion Access Corporation
11.2016 - 06.2017
Team Lead/ Bartender
Nest Restaurant & Bar
04.2016 - 05.2020
Administrative Assistant
E. L. George Funeral Home
11.2014 - 09.2016
Associates in Arts - Liberal Arts Sciences
Queensborough Community College, CUNY
High School Diploma - undefined
Sangre Grande Secondary School
Bachelor of Science - Paralegal Studies
New York City College of Technology, CUNY
Notary Public
Expiration Date: 5/25/2028
Similar Profiles
Michael LockwoodMichael Lockwood
ARCHITECTURAL DESIGNER/CONSULTANT at SELF-EMPLOYEDARCHITECTURAL DESIGNER/CONSULTANT at SELF-EMPLOYED
MacKenzie ParkMacKenzie Park
Commissioned Baking at Self-EmployedCommissioned Baking at Self-Employed
Madeline StockmanMadeline Stockman
Spiritual Director at Self-employedSpiritual Director at Self-employed
Peter VerkePeter Verke
Handyman at Self-employedHandyman at Self-employed
Patrick CollinsPatrick Collins
Scrum Master/Project Manager at CGI Inc.Scrum Master/Project Manager at CGI Inc.