Kemba Richardson
Tamiment,PA
Summary
Dynamic retail professional with extensive experience at Forever 21, excelling in customer service and team leadership. Proven track record of enhancing customer satisfaction through effective merchandising and proactive problem-solving. Skilled in inventory management and fostering a motivated team environment, driving significant sales growth and operational efficiency.
Overview
24
24
years of professional experience
Work History
Store Manager
Forever 21
100 Viewmont Dr, Scranton , Pa, 18508
04.2022 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales promos , and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Incentivize team member with driving sale 22K + in new sales.
- Used upselling techniques Per management adding on average upsell on each transaction by using KPI.
- Led monthly team meetings to discuss goals and review performance.
- Worked as a team to provide the highest level of customer services.
- Recruited, hired ,developed and retail talent for the company.
Assistant Manager
Kalahari Resorts Poconos
250 Kalahari Blvd, Pocono Manor, Pa,18349
01.2019 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Manage a team of interns to teach sales skills and track progess
Auditor
Pocono Palace
206 Fantasy Road, East Stroudsburg,pa,18302
07.2017 - 03.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Generated daily,Weekly and Monthly reports to close day and meet objectives.
- Diminished outstanding debts by analyzing accounts for issues.
- Greeted all guest in a courteous and professional manner.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
Department Manager
Sears
600 Stroud Mall, Stroudsburg, Pa,18360
11.2000 - 01.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Processed shipments and maintained organized stockroom,
- Maintained visually appealing and effective displays for the entire store.
Education
High School Diploma -
Martin Luther King
Manhattan, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Visual merchandising
- Team leadership
- Outstanding communication skills
- Team motivation
Timeline
Store Manager
Forever 21
04.2022 - 04.2025
Assistant Manager
Kalahari Resorts Poconos
01.2019 - 12.2023
Auditor
Pocono Palace
07.2017 - 03.2022
Department Manager
Sears
11.2000 - 01.2019
High School Diploma -
Martin Luther King