Kemberley Barnes
Crystal River
Summary
Dynamic Medical Receptionist with proven expertise at Access Health Care, excelling in patient scheduling and insurance verification. Recognized for enhancing clinic efficiency and delivering compassionate customer service, fostering strong patient relationships. Adept at maintaining HIPAA compliance while managing front desk operations and ensuring accurate payment collection.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Access Health Care
08.2020 - 10.2025
- Greeted patients and managed check-in processes to ensure smooth clinic operations.
- Scheduled appointments using electronic health record systems for efficient patient flow.
- Verified insurance information and collected co-pays, enhancing billing accuracy.
- Answered phone calls and responded to inquiries, providing exceptional customer service.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office poli
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
GED -
Withlacoochee Technical College
Inverness, FLSkills
- Front desk operations
- Telephone tell
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Co-payment collection
Timeline
Medical Receptionist
Access Health Care
08.2020 - 10.2025
GED -
Withlacoochee Technical College
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