Kemberline Dunn
Herndon,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Service Administrator
Pohanka Lexus
Chantilly, VA
10.2023 - Current
- Assisted customers with their inquiries in a professional manner.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Processed customer orders accurately and promptly.
- Answered incoming calls from customers regarding technical inquiries and services.
- Responsible for ensuring accuracy of all data entered into the system.
- Collaborated with other departments such as sales and parts on cross-functional initiatives.
- Scheduled customer appointments for the service team according to established procedures.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Contacted customer service manager for critical issues needing immediate attention.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Organized and maintained documents, files and records.
Customer Service Cashier
CVS Pharmacy
Herndon, VA
09.2022 - 10.2023
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card transactions accurately and efficiently.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Recommended, selected, located, and obtained products to meet customer needs.
- Built loyal clientele through friendly interactions and consistent appreciation.
Crew Member
AMC Theaters
Herndon, VA
04.2021 - 09.2022
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Checked expiration dates on all products before serving them to customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted management team with inventory counts of food products and beverage supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Bachelor of Arts - Marketing
Virginia Commonwealth University
Richmond, VA05-2028
Associate of Science - Kinesiology
Virginia Commonwealth University
Richmond, VA05-2028
High School Diploma -
Westfield High School
Chantilly, VA06-2024
Skills
- Organizational expertise
- Information Updates
- Customer service excellence
- Meeting deadlines
- Follow-up skills
- Complaint Handling
- Scheduling appointments
- Data Entry
- Administrative Management
- Multitasking
- Time Management
- Friendly, Positive Attitude
- Excellent Communication
- Project Management certification
- MS Office
- Team building
- Adaptable
- Phlebotomy
- Electronic health records
- Patient Assessments
- Medical billing and coding
- Simple dressings
- Laboratory maintenance
- Indirect Patient Care
- Point of care testing
Affiliations
- CPP program
- Reading
- adventurous
- African Dance team
- Volunteered at local food bank
- Premed club
Languages
English
Native/ Bilingual
Korean
Limited
Accomplishments
- Korean honor award
- Student of the month
- Employee of the month
- Lexus Elite Award
Certification
- Google Project Manager Certificate
- CPR
- Medical Assistant
- Workplace Readiness
References
References available upon request.
Timeline
Service Administrator
Pohanka Lexus
10.2023 - Current
Customer Service Cashier
CVS Pharmacy
09.2022 - 10.2023
Crew Member
AMC Theaters
04.2021 - 09.2022
Bachelor of Arts - Marketing
Virginia Commonwealth University
Associate of Science - Kinesiology
Virginia Commonwealth University
High School Diploma -
Westfield High School
Work Preference
Work Type
Part TimeInternshipWork Location
RemoteOn-SiteImportant To Me
Flexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
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