Summary
Overview
Work History
Education
Skills
Timeline
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Kemberly Jones

OIL CITY,LA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 20-year background maintaining customer satisfaction and contributing to company success. Proficient in SAP, Microsoft Office and CHCS. Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Personable Member Service Representative offering 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

29
29
years of professional experience

Work History

Customer Service Associate

Walmart
Vivian, LA
01.2017 - 03.2020
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Customer Service Sales Representative

CenturyLink
Shreveport, LA
11.2008 - 02.2016
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
  • Completed daily outbound calls, up to 25 hours per day.

Customer Service Representative

Centerpoint Energy Inc
Shreveport, LA
03.2003 - 10.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environment.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Medical Service Representative

Unites States Air Force
06.1991 - 10.2002
  • Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
  • Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Assisted patients in filling out check-in and payment paperwork.
  • Prepared patient charts by properly filing charts and transcribing pertinent information.
  • Collaborated with team members to deliver quality health care to patients.
  • Reviewed referrals from walk-in patients and checked requirements to facilitate immediate processing.
  • Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
  • Connected patients to relevant community resources to enhance patient health and well-being, increasing patient satisfaction 100%.
  • Interviewed patients to document case histories, verify insurance eligibility and obtain referrals.
  • Reviewed daily care slips for doctors.1

Education

No Degree - Allied Health

Community College of The Air Force
Montgomery, AL

Associate of Science - Healthcare Management

Bossier Parish Community College
Bossier City, LA
05.2019

Skills

  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Creative Problem Solving

Timeline

Customer Service Associate

Walmart
01.2017 - 03.2020

Customer Service Sales Representative

CenturyLink
11.2008 - 02.2016

Customer Service Representative

Centerpoint Energy Inc
03.2003 - 10.2008

Medical Service Representative

Unites States Air Force
06.1991 - 10.2002

No Degree - Allied Health

Community College of The Air Force

Associate of Science - Healthcare Management

Bossier Parish Community College
Kemberly Jones