Summary
Overview
Work History
Education
Skills
Timeline
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Kemberly Fallado

Copperas Cove,TX

Summary

Accomplished Chemical Operations Specialist with a proven track record at the US Army. Enhances team efficiency and safety through expert advice on CBRN defense measures and streamlining decontamination procedures. Highly skilled in radiological monitoring and effective communication. Demonstrates exceptional adaptability across roles in customer service and sales, consistently driving customer satisfaction and operational excellence.

Overview

9
9
years of professional experience

Work History

74D Chemical Operations Specialist

US Army
01.2021 - Current
  • Ensured seamless execution of complex operations plans during large-scale training events.
  • Fostered a focus on safety among team members through diligent training.
  • Maintained high operational standards by regularly examining safety equipment.
  • Enhanced team efficiency by streamlining chemical detection and decontamination procedures.
  • Ensured safety of personnel during training exercises through thorough preparation and adherence to safety guidelines.
  • Provided expert advice on CBRN defense measures to commanding officers, contributing to strategic decision-making processes.
  • Optimized emergency communication systems, resulting in reduced response times for hazardous material situations.
  • Maintained operational readiness of CBRN equipment, ensuring prompt availability during emergencies.
  • Enhanced unit proficiency and expertise through tailored training initiatives.
  • Operated chemical processing equipment successfully while adhering to company standards.
  • Calibrated chemical equipment to ensure optimal performance.

Customer Service Call Center Representative

JP Morgan Chase
04.2018 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Reduced average handle time without compromising on service quality through effective problem-solving strategies.
  • Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.

Customer Experience Sales Floor Associate

Target
10.2015 - 04.2018
  • Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
  • Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
  • Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
  • Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
  • Trained new team members on best practices in delivering superior customer service within a fast-paced retail setting.
  • Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
  • Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
  • Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.
  • Ensured timely processing of customer transactions at checkout, reinforcing positive brand impressions.
  • Supported team members in maintaining a clean, organized, and visually appealing sales floor for optimal shopping experiences.
  • Boosted customer loyalty by guiding individuals through reward program enrollment processes and promotional offers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Human Resource And Development - Human Resources Development

University of Texas At Tyler
Tyler, TX
06.2020

Skills

  • Radiological monitoring
  • Protective equipment usage
  • Hazard communication
  • Public safety awareness
  • Decontamination procedures
  • Detection equipment maintenance
  • First aid administration
  • Effective communication
  • Stress tolerance
  • Quality assurance standards
  • Teamwork and collaboration
  • Problem-solving
  • Critical thinking
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Interpersonal skills
  • Computer literacy

Timeline

74D Chemical Operations Specialist

US Army
01.2021 - Current

Customer Service Call Center Representative

JP Morgan Chase
04.2018 - 12.2020

Customer Experience Sales Floor Associate

Target
10.2015 - 04.2018

Human Resource And Development - Human Resources Development

University of Texas At Tyler

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Kemberly Fallado