KemberlyDhey Cortez
Katy,TX
Summary
Experienced area supervisor with a hands-on management style, focused on improving processes and reducing costs. Demonstrated strong communication, planning, and problem-solving abilities throughout several years in the field. Dedicated to optimizing operations and maximizing team performance.
Overview
9
9
years of professional experience
Work History
Area Supervisor
The Home Depot- Distribution Fulfillment Center/ Market Delivery
04.2022 - Current
- Analyze Industry trends, troubleshoot challenges, and inspire a high-performing team to enhance the Distribution Center’s success
- Oversee 25 hourly associates, ensuring a cohesive and efficient workforce
- Evaluate the efficacy of current work methods, procedures, and controls, recommending alternatives for accurate and timely product movements
- Manage warehouse layout optimization to align with seasonal demands and inventory needs, enhancing overall operational efficiency
- Coach, train, and develop associates through both informal on-floor coaching and formal job performance-based feedback
- Coordinate and monitor operations with the functional area to maintain consistent production rates aligned with the business plan
- Implement strategies to reduce irregularities and damages in the supply chain
- Regularly review reports and business metrics to analyze trends and plan staffing needs for optimal department operations.
Last Mile, Operation Supervisor
XPO Logistics
11.2021 - 04.2022
- Plan hourly associates’ schedules to meet daily operational goals
- Coach, train, and develop associates in a manner consistent with company policies
- Manage inventory, including monitoring levels and performing merchandise reconciliation
- Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, and reports, and fostering positive working relationships with contract carriers and helpers
- Carry out managerial responsibilities such as interviewing, hiring, disciplining, and resolving issues
- Use route planning software to build efficient delivery routes
- Identify problem areas, including restructuring routes to improve operational efficiencies
- Work claims and driver’s payroll
- Assist with the recruitment process, support the HR team in posting job openings, screening resumes, scheduling interviews, and conducting initial candidate screenings/interviews.
Quality Assurance Administration
Best Buy
07.2019 - 11.2021
- Created a comprehensive step-by-step guide for associates to streamline their tasks and ensure adherence to established procedures
- Utilized established procedures to conduct audits on receiving, shipping, and warehouse operational procedures across various Distribution Centers
- Assisted in monitoring inventory discrepancies, diagnosed problems, and developed recommendations for process improvement
- Completed DDC reports
- Implemented a systematic approach to measure, track, and report audit results to the facility manager and regional manager
- Provided advisory support to facility and department managers, addressing concerns, and potential issues, and recommending operational enhancements
- Oversee both receiving and shipping operations.
- Collaborated effectively with third-party logistics (3PL) partners to optimize the check-in process and efficiently process any third-party claims.
Receiving Supervisor/ Storage Auditor
Floor & Decor
12.2017 - 07.2019
- Establish strategic goals by gathering business and operation data; Oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of the shipments
- Compile record of unfilled orders; Communicate job expectation to Managers; Enforce policies, procedures, and productivity standards; Coordinate daily task to employees; Scheduling and training new employee
- Ensure workplace safety and following procedure and regulation by the company standard and OSHA
- Audited the customer merchandise storage daily, weekly, and monthly
- Ensured all Storage Buy Order are pulled accurately and stage for pick up
- Communicated to Store Management Team possible shrink in the customer’s Storage Buy Order.
Inventory Control Specialist
Floor & Decor
06.2017 - 12.2017
- Ran the OSDR Report for DMG, RTV, and SAM monthly to ensure correct movement of merchandise was done and correct any discrepancies
- Documented report of findings/corrections, submit to the Operations manager for review, both initial and archive monthly in the cycle count drawer
- Communicated to Store Management Team the discrepancies found in the day’s CCYL and propose solutions to fix the issues which may have caused and or potential may cause shrink via e-mail.
Merchandise Specialist
Floor & Decor
03.2016 - 06.2017
- Product knowledge expert, assist customers with product selection and answer product related questions
- Replaced outdated signage based upon updated price changes
- Partnered with Department Managers to determine which products need SKUs, price changes, and need to be returned.
Education
Associates - Business Administration
Colorado Technical University
12.2023
Some College (No Degree) - Biology
Houston Community College
Houston, TXSkills
- Stay updated on industry trends
- Route planning
- Proficient in MS office programs
- Various database/WMS management systems
- Experience in using technology to streamline daily tasks and reporting
- Proven ability to lead and manage teams
- Experience in supervising and mentoring staff
- Strong background in optimizing warehouse layout for maximum efficiency
Accomplishments
- Received the “Leaders of the Month” award twice within a year for outstanding performance and dedication.
- Lead two committee within a year: Captain of DEI/ Engagement and Voice of Associate Committee.
- Increased associates engagement and morale
Timeline
Area Supervisor
The Home Depot- Distribution Fulfillment Center/ Market Delivery
04.2022 - Current
Last Mile, Operation Supervisor
XPO Logistics
11.2021 - 04.2022
Quality Assurance Administration
Best Buy
07.2019 - 11.2021
Receiving Supervisor/ Storage Auditor
Floor & Decor
12.2017 - 07.2019
Inventory Control Specialist
Floor & Decor
06.2017 - 12.2017
Merchandise Specialist
Floor & Decor
03.2016 - 06.2017
Associates - Business Administration
Colorado Technical University
Some College (No Degree) - Biology
Houston Community College
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