Kemeka Burke-Bedell
Business Administration Executive
Fayetteville,NC
Summary
High-energy, people oriented professional who offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Quail Inn And Suites
01.2021 - 12.2022
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled cash accurately and prepared deposits.
Manager of Operations
Quailty Inn And Suites
01.2020 - 01.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Executive Assistant
Lubricating Specialties Company Ja,
08.2014 - 04.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, CEO and COO.
- Upheld strict timetables by maintaining accurate, balanced calendars.
HR Administrative Officer/Executive Assistant to the Chief Executive Officer
Scotia Investments Ja
01.2013 - 07.2014
- Updated reports, managed accounts, and generated reports for company database.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Executive Assistant/Compliance Officer
Tax Administration Jamaica
01.2009 - 05.2013
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
High School Diploma -
Jonathan Grant High School
Spanish Town, St. Catherine, Jamaica07.2003
Skills
- Business Development
- Training and Development Background
- Strategic Planning Skill
- Operations Management
- Employee Scheduling
- Customer Relationship Management (CRM)
- Customer Retention
- ISO 9001 Trained
Timeline
Assistant General Manager
Quail Inn And Suites
01.2021 - 12.2022
Manager of Operations
Quailty Inn And Suites
01.2020 - 01.2021
Executive Assistant
Lubricating Specialties Company Ja,
08.2014 - 04.2019
HR Administrative Officer/Executive Assistant to the Chief Executive Officer
Scotia Investments Ja
01.2013 - 07.2014
Executive Assistant/Compliance Officer
Tax Administration Jamaica
01.2009 - 05.2013
High School Diploma -
Jonathan Grant High School
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