Desk Assistant
City of Brundidge
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Improved office efficiency by organizing and streamlining filing systems.
- Assisted new employees in their onboarding process providing orientation materials guiding them through company procedures systems.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
