Kemely Olivo
Altamonte Springs,FL
Summary
Orderly and committed Administrative Assistant and Customer Service Professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Upbeat individual with friendly demeanor. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Millenia Auto Body
Orlando, FL
12.2021 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Drove customer feedback to deliver information to management for corrective action.
- Prepared and prioritized calendars and correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated appointments, meetings and conferences.
- Updated contact lists regularly.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Greeted customers and took time to answer questions.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Coordinated with insurance companies to ensure timely payment for services rendered.
Disability Case Manager
Morgan & Morgan Law Firm
Longwood, FL
01.2017 - 11.2021
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Counseled clients on available resources within the community that could help meet their needs.
- Compiled reports on cases and submitted them to supervisors as required.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Monitored client progress through regular follow-up contacts.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained accurate case records and documentation according to agency guidelines.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted individuals with eligibility for available benefits.
- Maintained up-to-date case records with case activity status.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding services.
Appointment Scheduler
Sears Holding Corporation
Lake Mary, FL
01.2015 - 01.2016
- Answered incoming calls from potential new patients and existing patient inquiries.
- Resolved customer complaints in a professional manner.
- Processed payments and updated accounts to reflect balance changes.
- Conducted outbound calls to remind patients of upcoming appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Analyzed demand and recommended updates to calendar schedule.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
- Worked collaboratively with other team members to meet departmental goals.
- Performed follow up calls to confirm scheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Drove customer feedback to deliver information to management for corrective action.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
Education
Wekiva High School
Apopka, FL06-2014
Skills
- Appointment Scheduling
- Research
- Check Processing
- Filing
- Mail Handling
- Clerical Support
- Invoice Processing
- Meeting Planning
- Calendar Management
- Document Control
- Office Administration
- Multitasking and Prioritization
- Administrative Operations
- Database Entry
- Internal Communications
- Highly Organized
- Microsoft Word
- Excel Spreadsheets
- Legal Administrative Support
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Millenia Auto Body
12.2021 - Current
Disability Case Manager
Morgan & Morgan Law Firm
01.2017 - 11.2021
Appointment Scheduler
Sears Holding Corporation
01.2015 - 01.2016
Wekiva High School
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