Kemesha Henderson
Hr Coordinator/ Customer Service Professional
Cleveland,OH
Summary
Training Coordinator with two years of experience in the technology, Plasma manufacturing, and retail industries. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player. Highly skilled in training proficiency, for employee success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
HR Coordinator
Central Florida Behavioral Hospital
Orlando, FL
03.2022 - Current
- Recruitment and Hiring
- Training and Development
- Employer-Employee Relations
- Maintain Company Culture
- Manage Employee Benefits
- Create a Safe Work Environment
- Handle Disciplinary Actions
Training Coordinator/ human resource coordinator
KEDPlasma LLC
Sanford, FL
11.2019 - Current
- Recruitment and hiring
- Maintain operational efficiency through following proper office protocols
- Respond to all inquiries and requests in a timely manner
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Perform general clerical tasks and administrative responsibilities as needed
- Screen and answer calls, emails, and correspondence with professionalism and in a timely manner
- Update database with information quickly and efficiently
Technical Support Representative II
Charter Communicatons
Maitland, FL
08.2016 - 11.2019
- Addressed and resolved routine user issues
- Responded promptly to all incidents and requests after effective analysis and documentation
- Managed workstation functionality through proper setup, configuration, and testing
- Monitored user and group access management, leveraging strong knowledge of active directory users
- Safeguarded data and network access through security related support functions
- Monitored and responded to support tickets using Microsoft systems
- Maintained customer relationship, with effective troubleshooting skills.
Education
Bachelor's degree - Human Resources
Colorado Technical University
01.2022 - Current
Associate's degree - Business Administration
Colorado Technical University
02.2021 - 05.2022
Diploma - undefined
Westside Technical College
Skills
Microsoft officeMicrosoft wordExcelCustomer careWORDManagementDesktop SupportNetwork SupportSoftware TroubleshootingHelp DeskOperating SystemsTechnical SupportRetail salesSalesMicrosoft WindowsLANDNSEmployee orientationMicrosoft Windows ServerPayrollLeadershipProcess improvementAnalysis skillsRecruitingMicrosoft ExcelEnglishMicrosoft PowerpointMedical terminologyEMR systemsData collectionCommunication skillsData entryCustomer supportFMLAEmployment & labor lawWorkdayMicrosoft AccessEHR systemsSharePointAssessmentsWork style: Conscientiousness — Highly ProficientJanuary 2021Tendency to be well-organized, rule-abiding, and hard-workingFull results: Highly ProficientWork motivation — Highly ProficientJuly 2021Level of motivation and discipline applied toward workRecruiting — ProficientFebruary 2022Managing the candidate sourcing and selection processFull results: ProficientScheduling — FamiliarCross-referencing agendas and itineraries to avoid scheduling conflictsFull results: FamiliarElectronic health records: Best practices — FamiliarKnowledge of EHR data, associated privacy regulations, and best practices for EHR useAttention to detail — Highly ProficientMarch 2021Identifying differences in materials, following instructions, and detecting details among distractingInformationScheduling — Highly ProficientManagement & leadership skills: Planning & execution — ProficientPlanning and managing resources to accomplish organizational goalsSupervisory skillsMotivating & assessing employees — FamiliarMotivating others to achieve objectives and identifying improvements or corrective actionsDelivery driver — FamiliarInterpreting instructions or signs and solving problemsCustomer focus & orientation — Highly ProficientResponding to customer situations with sensitivityAttention to detail — ExpertFull results: ExpertAdministrative support professional fit — ProficientMeasures the traits that are important for successful administrative support professionalsFiling & organization — FamiliarArranging and managing information or materials using a set of rulesMechanical knowledge — FamiliarUnderstanding and applying mechanical concepts and processesIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Recruitment strategies
Equal opportunities facilitation
Benefits and payroll coordination
Staff recruiting and retention
Time management
Benefits administration
Superb interpersonal skills
HRIS Lawson
Payroll Processing
Background Checks
Training programs
Company organization
Recordkeeping
ADP
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
HR Coordinator
Central Florida Behavioral Hospital
03.2022 - Current
Bachelor's degree - Human Resources
Colorado Technical University
01.2022 - Current
Associate's degree - Business Administration
Colorado Technical University
02.2021 - 05.2022
Training Coordinator/ human resource coordinator
KEDPlasma LLC
11.2019 - Current
Technical Support Representative II
Charter Communicatons
08.2016 - 11.2019
Diploma - undefined
Westside Technical College