Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Kemi Disu

Towson,MD

Summary

Proven leader with extensive experience at Chipotle, adept in team management and customer service excellence. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. .Skilled in inventory control and customer satisfaction , consistently achieving company objectives by leveraging problem-solving abilities and active listening to foster a culture of learning and growth.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Chipotle
09.2022 - Current
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced employee turnover rate & championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Completed store opening and closing procedures and balanced tills.

Cashier/Sales Associate

Publix
01.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Customer Service Representative

Target
11.2020 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Hair Assistant/ Head Cashier

Bklyn Beauty Mix
01.2017 - 12.2019
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Assisted in increasing salon revenue by effectively upselling products and services during appointments.
  • Participated in promotional events and initiatives, contributing to increased brand awareness for the salon among potential clients.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.

Education

Bachelor of Science - Psychology

Morgan State University
Baltimore, MD
05.2025

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06.2021

Skills

  • Time management
  • Motivational Techniques
  • Refund handling
  • Inventory Control
  • Team Management
  • MS Office
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Payment Processing
  • POS systems expert
  • Flexible Scheduling Capabilities

Accomplishments

  • Supervised team of 20 staff members.
  • Documented and resolved delay issues within orders which led to a 20% efficiency in operations
  • Trained and mentored a team of 20 agents, increasing team performance metrics by 60%
  • Implemented a recognition program that boosted employee morale and reduced staff turnover by 20%
  • Streamlined back ordering process , which cut average wait times by 9 minutes

Affiliations

  • National Guard

Timeline

Shift Supervisor

Chipotle
09.2022 - Current

Customer Service Representative

Target
11.2020 - 08.2021

Cashier/Sales Associate

Publix
01.2020 - 10.2021

Hair Assistant/ Head Cashier

Bklyn Beauty Mix
01.2017 - 12.2019

Bachelor of Science - Psychology

Morgan State University

High School Diploma -

Charles W Flanagan High School

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Kemi Disu