Kemi Ellison
Marina,CA
Summary
Adept at elevating customer experiences and boosting satisfaction, I honed my expertise in customer relations and data entry proficiency at A&D Nirigi. My proactive approach led to significant business retention, leveraging my goal-oriented mindset to surpass sales targets. Skilled in staff training and systems software, I consistently achieve results through strategic business growth initiatives.
Overview
19
19
years of professional experience
Work History
Tickets&Accommodations Rep
A&D Nirigi
08.2020 - 06.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Provided valuable input resulting in new opportunities for growth and development.
- Contributed to team sales goals by upselling products and services to customers.
- Collaborated with team members to achieve monthly sales targets.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Inn Keeper
Sandpiper Inn
06.2016 - 04.2020
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
- Improved overall financial performance by closely monitoring expenses and implementing cost-saving measures where feasible.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Collaborated with local tourism organizations to promote the inn, resulting in increased bookings during peak seasons.
- Developed strong relationships with local vendors for quality supplies and services at competitive prices.
- Organized special events for guests, such as wine tastings or guided tours, adding value to their stay experience.
- Implemented an efficient inventory management system for supplies and amenities, reducing waste while maintaining stock levels.
- Implemented effective marketing strategies to attract new clientele and maintain positive online reviews.
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
- Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
- Monitored industry trends regularly to identify opportunities for improvement or innovation within the inn''s offerings or operations.
- Created enticing packages that combined accommodations with local attractions or activities, increasing overall revenue during off-peak periods.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
Front Desk/ Reception
La Playa Hotel
04.2005 - 08.2013
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Provided valuable input resulting in new opportunities for growth and development.
- Contributed to team sales goals by upselling products and services to customers.
- Collaborated with team members to achieve monthly sales targets.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Night Auditor
Hotel Pacific
06.2014 - 04.2016
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
Diploma - General
Seaside High
Seaside, CA06.1998
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Staff Training
- Records Management
- Telephone reception
- Paperwork Processing
- Sales Support
- Business growth and retention
Timeline
Tickets&Accommodations Rep
A&D Nirigi
08.2020 - 06.2024
Inn Keeper
Sandpiper Inn
06.2016 - 04.2020
Night Auditor
Hotel Pacific
06.2014 - 04.2016
Front Desk/ Reception
La Playa Hotel
04.2005 - 08.2013
Diploma - General
Seaside High
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