KEMI JACKSON
Oak Park,MI
Summary
Dynamic insurance sales professional with a proven track record at Auto Club Group AAA, excelling in client education and needs assessment. Skilled in multitasking and decision-making, I achieved top performer status by delivering tailored solutions and enhancing customer satisfaction. Proficient in managing accounts and generating quotes to meet diverse client needs.
Overview
13
13
years of professional experience
Work History
Membership & Insurance Sales Agent
Auto Club Group AAA
02.2017 - Current
- Brand, educate and sell clients on insurance and membership products, enabling them to make informed decisions regarding their coverage needs.
- Seek out new clients through networking, direct referrals, lead databases, and warm calling.
- Generate quotes for clients to match individual needs.
- Manage insurance accounts and documents.
- Achieved top performer status 3 times within the company by excelling in multiple area.
Auto and Medicare Insurance Agent
Dialog Direct
08.2016 - 02.2017
- Educated potential customers and conducted needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Enhanced client satisfaction by providing knowledgeable guidance on Auto Insurance choices and Medicare plan options and enrollment procedures.
- Followed up promptly with interested clients to close sales.
Assistant Payment Worker
State of Michigan Department of Health and Human Services
07.2015 - 07.2016
- Interviewed clients to obtain information necessary to make eligibility determinations;
- Reviewed and evaluated clients' circumstances and documentation to determine the type and amount of assistance for which the applicant or client is eligible.
- Maintained an ongoing 700+ caseload by processing case changes, adding and deleting dependents, making food stamp changes, issuing vendor status notices, replacing Medical Assistance cards, etc. keeping case history files current, and responding to client inquiries and complaints.
Territory Sales Manager
Dialog Direct
06.2014 - 06.2015
- Manage outbound calls to brand, market and sell ALLDATA repair.
- Established a business consultative rapport with customers to provide need-based solutions.
- Conducted online demonstrations for decision makers to envision ALLDATA solutions for their shop.
- Managed customer base, documents and communications through Microsoft Office.
Customer Care Professional
West Corporation
01.2012 - 11.2013
- Achieved inside sales goals for American Express conveying credit card solutions based on features and benefits.
- Educated customers on card policies and procedures and their location on website.
- Coached sales associates on attitude, behavior and technique through repetition and reinforcement.
- Motivated sales associates to meet sales goals using competitive contests and incentives.
Education
Bachelor of Arts - Communications
Howard University
Washington, DC05-1995
Timeline
Membership & Insurance Sales Agent
Auto Club Group AAA
02.2017 - Current
Auto and Medicare Insurance Agent
Dialog Direct
08.2016 - 02.2017
Assistant Payment Worker
State of Michigan Department of Health and Human Services
07.2015 - 07.2016
Territory Sales Manager
Dialog Direct
06.2014 - 06.2015
Customer Care Professional
West Corporation
01.2012 - 11.2013
Bachelor of Arts - Communications
Howard University
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