Kemi Makinde
Pingree Grove,IL
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Bath And Body Works, Limited Brands. Excelled in customer service and cash handling accuracy, boosting satisfaction and operational efficiency. Demonstrated ability in training and mentoring, significantly improving team performance and customer experience.
Overview
3
3
years of professional experience
Work History
Key Holder
Bath And Body Works, Limited Brands
08.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Administrator
NISL
01.2021 - 10.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
Education
Associate of Arts - Marketing
Elgin Community College
Elgin, ILNo Degree - Esthetics
Tricoci University of Beauty Culture
Elgin, IL10.2024
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
Timeline
Key Holder
Bath And Body Works, Limited Brands
08.2023 - Current
Administrator
NISL
01.2021 - 10.2023
Associate of Arts - Marketing
Elgin Community College
No Degree - Esthetics
Tricoci University of Beauty Culture
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