Kemi Okoya
Bloomington,MN
Summary
Professional business support specialist with experience in administrative coordination and operational efficiency. Strong focus on team collaboration and achieving impactful results. Highly adaptable with skills in project management, communication, and process improvement. Known for dependability and versatility in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Support Coordinator
UK Health Security Agency (UKHSA)
05.2023 - 06.2025
- Oversaw and streamlined administrative workflows supporting healthcare and clinical teams across the Directorate.
- Served as the central point for coordinating business operations, including compliance-related reporting such as sickness absence and safety risk assessments.
- Reviewed, organized, and managed sensitive clinical and operational records, ensuring timely access and secure handling.
- Provided frontline customer service and triaged incoming inquiries from patients, staff, and external partners via phone, email, and in-person contact.
- Scheduled and coordinated meetings, maintained action logs, and prepared compliance-related documentation and reports.
- Supported appeals and regulatory processes through accurate documentation and timely submissions.
- Maintained and updated digital tracking tools (e.g., JIRA), supporting project plans, peer review scheduling, and intake workflows.
- Ensured alignment with organizational policy on records handling, correspondence, and response times.
- Trained and supervised support team on administrative duties, including call handling and document intake.
- Supported financial processes including resource ordering, expense tracking, and budget closeouts using FARM.
- Collaborated with clinical and administrative staff including NHS, Department of Health, and external stakeholders.
- Participated in emergency response preparedness and corporate service activities to support healthcare initiatives.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
Operations Coordinator
Vynt App
07.2019 - 08.2021
- Spearheaded Agile project management for a scalable e-commerce platform, delivering solutions to over 2,000 active users.
- Led end-to-end digital project lifecycle from discovery to launch, enhancing user experience and operational efficiency.
- Managed communications and technical documentation across engineering, design, and stakeholder groups.
- Tracked deliverables, risks, and issue resolutions to maintain delivery timelines and compliance.
- Coordinated remote team efforts using JIRA, and implemented documentation best practices to streamline project handovers.
Client Services Coordinator
Rimilia UK
02.2014 - 06.2019
- Managed reporting for regional and client activity, ensuring accuracy of records and timely follow-up in collaboration with leadership teams.
- Supported appeals and issue resolution for service discrepancies, aligning with compliance standards in financial services delivery.
- Processed incoming financial documentation and managed secure digital records systems to support client engagement and reporting.
- Maintained communication with internal and external stakeholders, responding to inquiries and directing issues to appropriate departments.
- Coordinated intake of financial service requests and documentation reviews, ensuring accuracy and compliance with service protocols.
- Supported team training initiatives to enhance information accuracy, customer service, and administrative efficiency.
Education
MSc - International Management
University of Worcester
BA - Education
University of Lagos
Skills
- Healthcare Administration
- Medical Records Management
- Customer Service & Call Handling
- Excellent communication & Organizational skills
- Clinical Document Processing
- Team collaboration
- Time Management & Multi-tasking
- Project & Meeting Coordination
- Scheduling and planning
- Microsoft office
- Billing
- Event management
Certification
- Project Management Professional 2024
- AgilePM Practitioner 2024
Timeline
Business Support Coordinator
UK Health Security Agency (UKHSA)
05.2023 - 06.2025
Operations Coordinator
Vynt App
07.2019 - 08.2021
Client Services Coordinator
Rimilia UK
02.2014 - 06.2019
BA - Education
University of Lagos
MSc - International Management
University of Worcester
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