KEMIKO A. BRADLEY
Washington,DC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Assistant Operations Manager
CPMS
05.2012 - 09.2023
- Generated business through networking with clients and finding contracts to bid on
- Schedule appointments with business prospects for the CEO
- Put together proposal team
- Helped with staffing and vetting of employees
- Review and edit all proposals before submission
- Handled all employee inquiries.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Intake Housing & Employment Coordinator
Pathways To Housing
03.2008 - 02.2012
- Submitted and wrote daily progress notes within a 24 hour turnaround time
- Managed an office of 86 consumers with substance and mental health diagnosis
- Counseled consumers on a daily basis
- Resolved crises situations and resolution
- Supervised all office requests
- Supervises all intakes and arrange appointments
- Oversaw and handled the hiring of all tenant workers
- Ran monthly report to obtain grant funding for each consumer.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Coordinated internship programs, fostering strong relationships between the company and local educational institutions.
- Matched clients to open positions based on skills and work requirements.
- Managed relationships with external recruitment agencies to source high-quality candidates efficiently.
CONTRACT ASSISTANT
Orthonet
10.2004 - 09.2007
- Assisted with physical and occupational therapist in the utilization review process for HMO contracts
- Collaborated with contract administrators to train new hires
- Organized and maintained medical records
- Built cases on new physical and occupational therapy evaluation for appropriate follow up by case manager
- Documented and maintained vital information into Orthonet database including patient and provider information, medical service and claims
- Resolved issues and found solutions
- Responded to e-mail inquires efficiently
- Processed audit reports for our HMO contracts
- Utilized online system to review expense reimbursements and invoices for payments
- Screened and directed 40-70 calls daily.
- Monitored contract performance metrics to identify trends, areas for improvement, and potential issues requiring escalation.
PROVIDER SERVICES TEAM LEADER
Orthonet
08.2001 - 10.2004
- Answered 100-170 provider questions regarding authorization and claim status
- Entered incidents to reprocess authorization and claims
- Resolved irate providers and members calls
- Assisted in achieving departmental deadlines and goals
- Provided excellent customer service on a daily basis
- Performed various ad hoc duties including organizing files, distributing mail, copying and ordering department supplies
- Reviewed benefits eligibility for visits and necessary treatment
- Certification for being an outstanding representative; promoted to Team Leader within 8 months.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
CASAC-T -
Alcohol Council of NY
01.2009
Skills
- Knowledge of Microsoft Office (Word, Outlook); Crystal Reports, Visio and Project
- Ability to handle multiple activities; Knowledge of medical terminology and HIPPA
- Excellent interpersonal and analytical skills; Ability to delegate tasks and responsibilities
- Works independently; prioritizes project steps, milestones and time requirements to complete projects
- Experience with planning, coordinating and implementing on various levels
Additional Information
Additional employment history and references kindly available upon request
Timeline
Assistant Operations Manager
CPMS
05.2012 - 09.2023
Intake Housing & Employment Coordinator
Pathways To Housing
03.2008 - 02.2012
CONTRACT ASSISTANT
Orthonet
10.2004 - 09.2007
PROVIDER SERVICES TEAM LEADER
Orthonet
08.2001 - 10.2004
CASAC-T -
Alcohol Council of NY
Similar Profiles
Frank SmithFrank Smith
Line Cook at FoghillLine Cook at Foghill
Delphia McGrawDelphia McGraw
Lead Pre-K 4 Teacher at Perfect Harmony IILead Pre-K 4 Teacher at Perfect Harmony II
Lashon PittLashon Pitt
Childcare Assistant Teacher at AlignstaffingChildcare Assistant Teacher at Alignstaffing
Aimee E. WyantAimee E. Wyant
Felony Division Director at Office of the Public DefenderFelony Division Director at Office of the Public Defender
Sharath SajiSharath Saji
Assistant Operations Manager at Lighthouse Technologies SolutionsAssistant Operations Manager at Lighthouse Technologies Solutions