Kemilee Rainey

• Seasonal jobs for American Girl Dolls, Hallmark, Williams~Sonoma, Build A Bear, Chico’s, Victoria Secrets, and Bath & Body Works.
  
• Each season working for different companies to learn new business operations and styles.
• Greeted customers and helped with product questions, selections and purchases.
• Maintained clean sales floor and straightened and faced merchandise.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Informed customers of current store promotions to encourage additional sales purchases.
• Issued receipts and processed refunds, credits or exchanges.
• Folded and arranged merchandise in attractive displays to drive sales.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Edit or add your own

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance promptly and professionally.

• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Collected, handled and documented payments for travel services and associated needs.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Sold Three (3) World Cruises within the first six weeks of employment on Crystal Cruise Lines.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and develop travel budget.
• Developed and marketed group travel for organizations and personal needs;(families).

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Increased sales by offering advice on purchases and promoting additional products.
• Processed product returns and assisted customers with other selections.
• Achieved perfect attendance and on-time record.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Developed, marketed and sold full range of products and support services.

• Managed office operations while scheduling appointments for department managers.
• Developed standard operating procedures for all administrative employees.
• Maintained CRM database with customer updates and report generation.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

• Demo and display items the company sold.