Kemion Newman
Evansville,IN
Summary
Assistant Sales Manager with a proven track record of success as a sales team leader. Utilizes exceptional relationship-building skills, persuasive communication style, and a motivational approach. Highly experienced in navigating an ever-changing market and quickly learning new products, services, and processes. Motivated and poised 24-year-old professional with a strong drive for personal and professional growth. Eager to leverage leadership, problem-solving, and project management skills while continuously learning and adapting in dynamic environments. Committed to contributing value to a team and expanding expertise in a challenging, growth-oriented role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Denver Mattress
05.2023 - Current
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Transformed a sales team from a struggling business coming from a remodel to a top 5 performing store in the company.
- Strategized and taught team to enhance and bolster confidence in retaining product knowledge and customer relationships to assist everyone exceed company average metrics.
- Diligently delegate tasks between warehouse staff, sales team, and delivery crew to ensure efficiency between all sides.
- Concise scheduled maintenance overseeing building service contracts, landscaping, product rotation, correspondence with higher entities, and cross business traffic flow.
- Maintained one of the highest average metric numbers across all trackable criteria displaying personal growth while developing a stronger team.
- Worked alongside all members of every team, taking myself off rotation or coming in on off days to provide support & relief for any job needed.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Detected and resolved routine and complex concerns negatively impacting business management operations and strategic planning.
- Exhibited functional knowledge of Customer Relationship Management (CRM) and Business Relationship Management (BRM) principles and practices.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Sales Manager Trainee
Denver Mattress
05.2022 - 05.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Displayed high memory retention over a product index featuring hundreds of items across an ever-changing marketplace.
- Ranked among top sales performers in their first year, averaging over $80,000 sales monthly, accumulating over 500K in 6 month span.
- Collaborated with management staff and warehouse crew to ensure proper flow of business from back-end to front.
- Worked through back catalog of discontinued items forgotten in warehouse, applying operational strategies to sell stock while reorganizing space for new product.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences no matter the character who came in.
Tier 2 Technical Support
UnityBPO
01.2021 - 12.2022
- Regulating call flow and major incident tracking for various contracts
- Provide second tier of support for IT clinical and technical operations
- Team management and schedule management to ensure proper coverage
- Weekly huddle meetings alongside leadership to ensure a clear workflow
- Queue monitoring to ensure metrics are met everyday
- Monthly employee evaluations done to reflect service levels and ensure we have the best customer service
- Device management to watch over compliance checks for mobile devices/ tablets/ laptops
- Verizon account management for enabling or disabling user service
- Lost/ stolen device management
- Handling employee onboarding/ offboarding requests
- Running scripts for access requests/ account consolidation
- Handling offline and online workflow for second tier of support
- Providing advice and knowledge management to Tier I employees
- Monthly employee evaluations handled to provide quality assurance and feedback to Tier I employees
- Running monthly reports on tickets created/ worked/ closed
- Very clear and friendly meeting with Tier I employees to provide consistently helpful feedback
- Handle and manage account licensing for O365 and distribution list access
- Efax inbound folder access management
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular reviews of operations and identified areas for improvement.
- Oversaw management to the updating of any hospice patient chart in network during Covid crisis.
- Led a team of over 35 professionals in everything but not limited to inbound calls, shared network drive access, field user troubleshooting, correspondence with USA lead infection specialist, & remote work users.
- Programmed & shipped over 23,000 work from home tablets, phones, & laptops to impacted staff in greater New York area, training over 15,000 members in work from home tools.
Tier 1 Technical Support
UnityBPO
10.2019 - 01.2021
- Experience in both Clinical and Technical post-acute Service desk
- Time management and organization to work 3 separate contracts
- Experience and memorization in troubleshooting Samsung tablet devices
- Experience in troubleshooting Desktop & Laptop devices/ software
- Experience in troubleshooting Apple Iphone devices
- Experience in troubleshooting Samsung mobile devices
- Provide accurate and adaptive training for multiple new-hire employees
- Ability to work and resolve projects at a professional and reliable pace
- Admin access over workers to manage access and accounts
- Receive inbound calls from several contracts to assist end users in clinical and technical service issues
- Fulfill service and software requests to grant access to end users to selective software
- Monitor offline queues and assign tickets to workers to ensure every ticket is serviced as soon as
possible - Creation of end user accounts and generation of credentials for multiple software
- Active Directory support for user account maintenance (ie. Locked account, password change, email delegation)
- Administrative access to Parachute Health system for account creation and access control
- Network connectivity troubleshooting for all devices
- Account management/ troubleshooting experience for Verizon users
- Email and Collaborate service request assistance
Inbound Call Center Representative
Safelite Auto Glass Repair
07.2018 - 07.2019
- Customer service working with people across all 50 states
- Sales experience
- Used to working through system crashes
- Multitasking to maintain synonymous progress
- Call center experience
- Used to troubleshooting
Mentor
Youth Development Inc
02.2018 - 03.2019
- Cared for and interacted with youth from toddler to late teens
- Lead a team of youth, worked with them to ensure success while creating a positive work environment
- Cooked and prepared meals for fellow co-workers and youth in program
Renovator
Home Builders Institute
02.2018 - 07.2018
- Wrapped water heaters and pipes
- Assisted in changing lighting from old fixtures to new energy, eco-friendly
- Replaced and wired thermostats
- Loaded and unloaded supplies
- Measured and cut fiberglass
Education
Bachelor of Science - Business Administration, International Business
Southern New Hampshire University
Hooksett, NH05-2027
Certification in Music Production/ Management -
Los Angeles Recording School
Los Angeles, CA12-2019
Some College - Astrophysics/ Earth & Planetary Sciences
University of New Mexico-Main Campus
Albuquerque, NM02.2019
Skills
- Coaching
- Employee Evaluation
- Supervising Experience
- Teaching/Training
- Customer Service
- Leadership
- Project Management
- Time Management
- Budgeting & Financial Management
- Problem-Solving
- Strategic Planning
Certification
- Si Se Puede Gang Intervention/Youth Mentorship, 06/01/18, Present
- OSHA 10, 02/01/18, Present
Personal Information
- Headline: A Reliable, Hard Working, & Adaptable Problem Solver
- Willing To Relocate: Anywhere
Awards
Si Se Puede Leadership, 03/01/18, Completion of the Si Se Puede Leadership/ Mentorship program in the overseeing and mentoring of youth/ teenage members to help guide them on a path of success in life.
Timeline
Assistant Sales Manager
Denver Mattress
05.2023 - Current
Sales Manager Trainee
Denver Mattress
05.2022 - 05.2023
Tier 2 Technical Support
UnityBPO
01.2021 - 12.2022
Tier 1 Technical Support
UnityBPO
10.2019 - 01.2021
Inbound Call Center Representative
Safelite Auto Glass Repair
07.2018 - 07.2019
Mentor
Youth Development Inc
02.2018 - 03.2019
Renovator
Home Builders Institute
02.2018 - 07.2018
- Si Se Puede Gang Intervention/Youth Mentorship, 06/01/18, Present
- OSHA 10, 02/01/18, Present
Bachelor of Science - Business Administration, International Business
Southern New Hampshire University
Certification in Music Production/ Management -
Los Angeles Recording School
Some College - Astrophysics/ Earth & Planetary Sciences
University of New Mexico-Main Campus
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