Kemisha Tyrell-Dennis
Brooklyn,NY
Summary
Driven Home Health Aide and Customer Service Representative with a proven track record at Barton’s Home Care and Ibex Global Solutions. Excelled in patient care, enhancing independence and quality of life, while exceeding revenue quotas by promoting products and services. Skilled in documentation and providing emotional support, demonstrating a commitment to customer satisfaction and patient dignity.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Barton’s Home Care
Queens, NY
08.2019 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Ibex Global Solutions
Washington, DC
06.2021 - 02.2023
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Was able to resolve issues by working with the Human Resources department's team.
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
Education
Certificate - Phlebotomy Technician
Distinction College
Kingston, Jamaica 12.2019
Diploma -
Vauxhall High School
Kingston Jamaica 2008
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Bathing Assistance
- Vital signs monitoring
- Dressing assistance
- First aid and safety
- Care Plan Management
- Recording vital signs
- Documentation
- Home Safety Assessments
- Care plan assessment
- Medication organization
- Medical Charting
- Schedule Management
- Progress Documentation
- Nutrition management
- Elder Care
- Emotional Support and Companionship
- Personal Care Aide
- Documentation And Reporting
- Home Health Aide (HHA)
- Dementia Care
Timeline
Customer Service Representative
Ibex Global Solutions
06.2021 - 02.2023
Home Health Aide
Barton’s Home Care
08.2019 - Current
Certificate - Phlebotomy Technician
Distinction College
Diploma -
Vauxhall High School