Kemisha Varner
Monroe,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Consumer Care Representative
Coast Professional Services
08.2018 - Current
- Streamlined communication with customers through efficient use of email, chat, and phone support channels.
- Reduced average call handling time by effectively utilizing knowledge of products and services to resolve issues quickly.
- Responded promptly to escalated calls from dissatisfied customers, diffusing tense situations through active listening skills and problem-solving abilities.
- Efficiently navigated multiple software systems during calls to gather relevant information needed for issue resolution or task completion.
Commission Inquiry
CSC ServiceWorks
01.2016 - 08.2018
- Maintained strict confidentiality regarding sensitive customer information during the inquiry processing procedures.
- Reduced customer wait time with prompt and efficient handling of incoming and outgoing calls.
- Accessed and used computer software applications to update and maintain records.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Processed and scanned files into electronic databases.
- Retrieved and disseminated information from computer databases.
Education
Social Work
Grambling State University
Grambling, LAMedical Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FLBasic Studies
Carroll High School
Monroe, LA05.2001
Skills
- Call center experience
- Customer Service
- Microsoft Office
- Data Entry
- Product and service knowledge
- Administrative and Office Support
- Inbound Call Management
- Document and Records Management
- Call Center Operations
Timeline
Consumer Care Representative
Coast Professional Services
08.2018 - Current
Commission Inquiry
CSC ServiceWorks
01.2016 - 08.2018
Social Work
Grambling State University
Medical Assistant
Ultimate Medical Academy - Clearwater
Basic Studies
Carroll High School
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