Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Reliable individual, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management . Hardworking and passionate job seeker with strong organizational skills eager to secure IT SUPPORT job position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
AABR
Queens, NY
11.2020 - Current
Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Maintained clean, safe and well-organized patient environment.
Led patient or group recreational activities for enhanced patient outcomes.
Consulted with different healthcare disciplines to offer important mental health support to patients.
Supervised daily activities and provided assistance to staff.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Developed rapport to create safe and trusting environment for care.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Monitored clients' overall health and well-being and noted significant changes.
Substitute Teacher
Marc Academy And Family Center
The Bronx, NY
07.2018 - 01.2020
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Upheld classroom routines to support student environments and maintain consistent schedules.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
Organized lesson plans using teaching software for long-term interim assignments.
Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Supervised lunchroom and recess activities.
Administered and graded tests and quizzes and reported performance to primary teacher.
Took notes and prepared reports on school day activities to provide to primary teacher.
Provided instruction for students in core subject areas.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Helped students develop life-long learning skills and good study habits.
Developed rules and set goals to maintain order in classroom.
Upheld classroom routines to support student environments and maintain consistent schedules
Organized lesson plans using teaching software for long-term interim assignments
Administrative Assistant
Gran Imperio
Lagos, Lagos, Nigeria
05.2014 - 01.2017
Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Maintained company handbook to outline policies and provide insights to company mission and values.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Leveraged accounting software to manage expenses and keep track of finances.
Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Scheduled office meetings and client appointments for staff teams.
Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Created presentations to inform, motivate and persuade internal and external audiences.
Edited documents to improve accuracy of language, flow and readability.
Personal Assistant
Commissioner's Office
Lagos, Lagos, State
04.2011 - 02.2014
Arranged domestic and international travel plans and itineraries.
Utilized personal and professional networks to identify, acquire and manage new connections.
Organized and attended meetings and compiled related documents and reports.
Used discretion when handling confidential information.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Attended meetings, took notes and tracked action items.
Oversaw personal and professional calendars and coordinated appointments for future events.
Documented and distributed meeting notes to identify, analyze and improve workflows.
Sourced and ordered office equipment and supplies.
Maintained appropriate filing of personal and professional documentation.
Education
CompTIA A+ Certification - IT Support
Per Scholas
The Bronx, NY
01.2023
Bachelor of Science - Business Administration And Management
University of Ado-Ekiti
EKITI STATE, NIGERIA
06.2014
High School Diploma -
Christ Academy High School
Lagos ,Nigeria
07.2006
Skills
Problem Identification
Mobility Support
First Aid Certification
Microsoft Windows and Office
Help Desk Support
Creative Thinking
Troubleshooting Network Issues
Database and Client Management Systems
Appointment Coordination
Software Evaluation
Document and File Management
Strong Organizational Skills
Collaborative Team Player
Friendly and Patient
User Experience
Certification
PCA - Personal Care Aide
First-aid/CPR
SCIP
Fashion illustration/designing
CompTIA A+ certification
Timeline
Direct Support Professional
AABR
11.2020 - Current
Substitute Teacher
Marc Academy And Family Center
07.2018 - 01.2020
Administrative Assistant
Gran Imperio
05.2014 - 01.2017
Personal Assistant
Commissioner's Office
04.2011 - 02.2014
CompTIA A+ Certification - IT Support
Per Scholas
Bachelor of Science - Business Administration And Management
University of Ado-Ekiti
High School Diploma -
Christ Academy High School
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