Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEMISON BACON

Atlanta,GA

Summary

Linkedin - Kemison Bacon

Customer service and Operations professional with strong ability to multi-task, prioritize, and manage time effectively. People oriented individual with attention to detail and a positive attitude. Entrata Software specialist & able to navigate accordingly through the system for numerous tasks and assignments. Experienced multi-service oriented individual with strong phone handling skills and ability to adapt to different perspectives/personalities. Team player with people skills and understanding of differentiating opinions. . Strong communicator with follow-through skills and great problem-solving ability to troubleshoot any hardship met.

Overview

8
8
years of professional experience

Work History

Resident Services Ma

Cardinal Group Management
04.2023 - Current
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Provided crisis management and intervention during emergency situations.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Inspected account books and recorded transactions.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

CX Manager

The Scion Group LLC
09.2022 - 04.2023
  • Received, checked and processed applications for new leases.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Created and managed effective marketing strategies.
  • Increased occupancy through dynamic marketing initiatives.
  • Reviewed ETM activities to check performance and optimize approaches.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Provided potential tenants tours of properties.
  • Conducted surveys of property market to obtain information on current trends.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Team Member

Redpoint West Tenn - The Scion Group
09.2020 - 09.2022
  • Promoted & returned to Red Point West Tenn to bring my experienced ability to one of many Redpoint properties under the
  • Scion Group
  • My position is to prioritize interactions and communication with customers
  • Provide community tours, execute sales and engagement initiatives as outlined by management
  • Provide recommendations on local marketing opportunities and messaging
  • Expert in social media communication
  • The head of planning, promoting and executing customer experience initiatives
  • Always representing the community positively and professionally
  • Demonstrating proficiency with the general community.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Addressed customer needs, responding to specific requests.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Trained new team members using approved training materials and information.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Upheld high standards of productivity and quality in operations.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.

Team Member

Alight West Tenn - The Scion Group
12.2021 - 05.2022
  • I transferred to Alight West Tenn which is another Scion property in the Tallahassee market, to attribute my knowledge ofleasing to the Alight Brand
  • Received top leaser of 60+ Housing Agreements in the month of April and got property to 100% at EOM within themonth as well.

Experience Team Member

Redpoint West Tenn - The Scion Group
09.2020 - 12.2021
  • I worked at Redpoint West Tenn to attribute my knowledge of great customer service and leasing to bring the property to100% for the first time for the Fall terms of 2021 and Fall 2022
  • Planned events for the 1,000+ residents of the property
  • Visited schools in the area and contributed skills of marketing to gain leads and prospects to sign for the property
  • Received Top Leaser of 50+ Housing Agreements in the month of December and January.

Sales Manager

Rainey Cawthon Distributors
10.2020 - 06.2021
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Complete many duties in order to maintain the station, which include attending to and assisting customers, accepting payments, stocking the shelves and maintaining station organization, preparing any hot food and maintaining the balance of the cash drawer.

Food & Beverage Supervisor

Big Kahunas Water & Adventure Park
03.2017 - 11.2019
  • My duties were to supervise over all cashiers as well be an expo for other cashiers, such as relieving them for breaks etc
  • Make summary or finances at EOD of every shift and give breakdown of daily activities of staff to co-managers.

Crestview High School
08.2015 - 05.2019

Customer Service Associate

Publix
07.2016 - 01.2018
  • I worked at the customer service desk at Publix, this job required me to be very attentive & be on my feet at all time, berespectful & professional, and always give assistance when needed.

Education

Business Administration and Management

Northwest Florida State College
Niceville, FL

Skills

  • Sales Techniques
  • Staff Development
  • Project Management
  • Performance Tracking and Evaluation
  • Documentation and Reporting
  • Team Leadership
  • Verbal and Written Communication
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Training and Development
  • Work Planning and Prioritization
  • Hiring and Training
  • Brand Management
  • Salesforce Management
  • Workforce Management
  • Financial Transactions
  • Overdue Balance Detection
  • Accounting Systems
  • Payment Acceptance
  • Customer Account Review
  • Credit Accounts

Timeline

Resident Services Ma

Cardinal Group Management
04.2023 - Current

CX Manager

The Scion Group LLC
09.2022 - 04.2023

Team Member

Alight West Tenn - The Scion Group
12.2021 - 05.2022

Sales Manager

Rainey Cawthon Distributors
10.2020 - 06.2021

Team Member

Redpoint West Tenn - The Scion Group
09.2020 - 09.2022

Experience Team Member

Redpoint West Tenn - The Scion Group
09.2020 - 12.2021

Food & Beverage Supervisor

Big Kahunas Water & Adventure Park
03.2017 - 11.2019

Customer Service Associate

Publix
07.2016 - 01.2018

Crestview High School
08.2015 - 05.2019

Business Administration and Management

Northwest Florida State College

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KEMISON BACON