Kemistri Brown
Arlington,TX
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Arlington Dental Associate
08.2018 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Helped patients complete necessary medical forms and documentation.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
Medical Scriber
Heal 360 Urgent Care
06.2020 - 10.2021
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Accompanied physicians through day in fast-paced, stressful environments.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Transcribed sensitive documents with complete confidentiality.
Server/Car Hopper
Sonic
08.2016 - 03.2018
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Education
Associate of Applied Science - Dental Hygiene
Concorde Career College
Grand Prairie, TX06.2024
Skills
- Accounts Payable and Accounts Receivable
- Dental Examination
- Dental Terminology Knowledge
- Incoming Call Reception
- Adept at Multi-Line Phones
- Patient Documentation
- Verbal and Written Communication
- Managing Patient Records
- Front Office Management
- Answer Telephones
- Payment Scheduling and Collection
- Data Entry Software
Timeline
Medical Scriber
Heal 360 Urgent Care
06.2020 - 10.2021
Dental Receptionist
Arlington Dental Associate
08.2018 - Current
Server/Car Hopper
Sonic
08.2016 - 03.2018
Associate of Applied Science - Dental Hygiene
Concorde Career College
Similar Profiles
Asly Reyes AlbertoAsly Reyes Alberto
Dental Assistant at Arlington Pediatric Dental & Arlington OrthodonticDental Assistant at Arlington Pediatric Dental & Arlington Orthodontic
Laura CurryLaura Curry
Lead Front Desk Receptionist at Arlington DentalLead Front Desk Receptionist at Arlington Dental
Wissal DemyeatyWissal Demyeaty
Office Manager Intern at All Dental ArlingtonOffice Manager Intern at All Dental Arlington