Kemmian Monroe
Fayetteville,NC
Summary
Accomplished Nail Technician with a proven track record at Lacquer Lush Beauty Lounge, showcasing expertise in nail artistry and exceptional customer service. Skilled in acrylic nails and infection control, I have elevated client satisfaction through innovative designs and meticulous attention to hygiene standards. Demonstrated leadership in cross-training roles enhances team efficiency and service excellence.
Overview
15
15
years of professional experience
Work History
Nail Technician
Lacquer Lush Beauty Lounge
04.2019 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
Administrative Assistant
Peterkin & Associates
02.2012 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Nail Technician
La Mour Nails and Spa
05.2015 - 04.2019
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
Customer Service Representative
Blue Cross and Blue Shield
02.2014 - 04.2016
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Group Home Manager
Peterkin & Associates
02.2010 - 02.2012
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Education
Cosmetology - Cosmetology
Fayetteville Technical Community College
Fayetteville, NC06.2012
GED - GED
Fayetteville Technical Community College
Fayetteville, NC08.2009
Skills
- Manicures and nail care
- Nail artistry
- Manicures
- Pedicures
- Acrylic nails
- Infection controls
- Nail art techniques
- Exfoliation treatments
- Hand massage
Timeline
Nail Technician
Lacquer Lush Beauty Lounge
04.2019 - Current
Nail Technician
La Mour Nails and Spa
05.2015 - 04.2019
Customer Service Representative
Blue Cross and Blue Shield
02.2014 - 04.2016
Administrative Assistant
Peterkin & Associates
02.2012 - 04.2014
Group Home Manager
Peterkin & Associates
02.2010 - 02.2012
Cosmetology - Cosmetology
Fayetteville Technical Community College
GED - GED
Fayetteville Technical Community College
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