Kemmy Graham
Harvest,AL
Summary
Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization, and background in organizational enhancements. Eger to put knowledge and abilities to good use while being focused on driving business success.
Overview
9
9
years of professional experience
Work History
Teller
Redstone Federal Credit Union
Huntsville, AL
07.2021 - Current
- Greets members; assesses their needs and concerns; takes initiative to develop solutions to ensure member satisfaction
- Documents and processes member transactions, including but not limited; to deposits, withdrawals, payments and other services
- Provides information and promotes appropriate products and services to match member needs
- Performs routine branch duties such as, assisting with open and closing procedures and maintaining supplies.
Office Manager
Behavioral Health Group
Huntsville, AL
06.2019 - 01.2022
- Achieves denied objectives on budget, Net Operating Income (NOI), Days Sales Outstanding (DSO), and revenues
- Manage overall operating results including pay/bill management, operating expense, and accounts receivable
- Verify insurance coverage by communicating with various insurance companies to ensure patient eligibility
- Audited medical records, carefully reviewed for accuracy and completion as required by insurance companies
Assistant Manager
Planet Fitness
Huntsville, AL
01.2017 - 07.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted interviews, background checks and training new employees and conducting new orientation requirements
- Enter sales/members into POS system; prepare daily sales reports for management; and perform cash handling
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Receptionist
US Space & Rocket Center
Huntsville, AL
05.2015 - 01.2017
- Maintain confidentiality of individuals.
- Retrieves messages from the office's primary voice mail and forwards messages and/or information to appropriate personnel.
- Answers incoming phone calls, determines the purpose of callers, and transfers calls to the appropriate staff/department.
- Takes and delivers messages or transfers calls to voicemail when appropriate personnel is not available.
- Anointment scheduling
- Welcomes on-site visitors to determine the nature of business and announce visitors to appropriate personnel.
- Monitors visitor access and issues pass/identification when required. Maintains sign-in/sign-out visitor logs
- Functions as a centralized source for information and communication.
- Receives, sorts, and routes mail.
- Maintain postage machine and its supplies.
- Signs for receipt of goods and disburses accordingly.
- Orders receive and maintain office supplies.
- Maintains/organizes copy room, staff mailboxes, and supply cabinet.
- Performs other clerical duties as needed including typing, filing, and photocopying.
Education
M.D. - Human Resources
Southern New Hampshire University
Hooksett, NH11.2023
Bachelor of Science - Human Resources
Oakwood University
Huntsville, AL05.2017
Skills
- Workforce management software
- Payroll
- Data Entry
- SQL
- Company policies
- Background checks
- Customer service
- Data integrity
- Paperwork
Timeline
Teller
Redstone Federal Credit Union
07.2021 - Current
Office Manager
Behavioral Health Group
06.2019 - 01.2022
Assistant Manager
Planet Fitness
01.2017 - 07.2020
Receptionist
US Space & Rocket Center
05.2015 - 01.2017
M.D. - Human Resources
Southern New Hampshire University
Bachelor of Science - Human Resources
Oakwood University
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