Cassandra Benavente
Alturas,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Country Heath
05.2014 - 06.2020
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Trained new servers on restaurant policies and procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Checked guests' identification before serving alcoholic beverages.
Cook/Restaurant Waiter
Woody's
05.2018 - 10.2018
- Adjusted recipes based on ingredient availability or customer request.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed opening and closing shift kitchen tasks.
Hotel General Manager
JnR Hotel
06.2013 - 07.2017
- Increased customer service ratings through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Prepared monthly resort audits for review.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
Associate of Science - Business Administration
Lake Tahoe Community College
South Lake Tahoe, CA06.2025
Associate of Arts - Sociology
Lake Tahoe Community College
South Lake Tahoe, CA06.2025
Associate of Arts - Addition Studies
Lake Tahoe Community College
South Lake Tahoe, CA03.2025
Associate of Arts - Psychology
Lake Tahoe Community College, United States
01.2024
Skills
- MS Office
- Human Resources Management
- Computer Skills
- Problem-Solving
- Budget Administration
- Active Listening
- Business Administration
- Schedule Preparation
- Multitasking
- Time Management
- Reliability
- Inventory Management
Certification
- Alcohol & Social Injustice: The Untold Story Training - 3/2024
- Opioids, Fentanyl, and Xylazine: What are they & what do prevention professionals need to know and do to prevent overdose?- 3/2024
- Substance Use Prevention Among Young Adults- 4/2024
Timeline
Cook/Restaurant Waiter
Woody's
05.2018 - 10.2018
Restaurant Waiter
Country Heath
05.2014 - 06.2020
Hotel General Manager
JnR Hotel
06.2013 - 07.2017
Associate of Science - Business Administration
Lake Tahoe Community College
Associate of Arts - Sociology
Lake Tahoe Community College
Associate of Arts - Addition Studies
Lake Tahoe Community College
Associate of Arts - Psychology
Lake Tahoe Community College, United States
- Alcohol & Social Injustice: The Untold Story Training - 3/2024
- Opioids, Fentanyl, and Xylazine: What are they & what do prevention professionals need to know and do to prevent overdose?- 3/2024
- Substance Use Prevention Among Young Adults- 4/2024
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