KEMOL BLACKMAN
West Palm Beach,FL
Summary
With over 10 years of customer service experience, a dedicated and detail-oriented approach to interactions is demonstrated. Excels in providing proactive solutions, conducting thorough inquiry research, and performing root cause analysis. A valuable addition to the customer service advocate team, the goal is to enhance it through effective communication, efficient problem resolution, and seamless team collaboration.
Overview
17
17
years of professional experience
Work History
Front Desk Administrative Assistant
First Service Residential
12.2018 - Current
- Provided high-quality customer service to both internal and external customers, handling inquiries via phone, email, web, and fax
- Adjusting invoices and scheduling appointments for contractors to enter the property
- Monitor security cameras and access points to provide building protection
- Conducting data entry or inputting information such as details of daily events, visitors or incidents that occur on the property within the daily log
Customer Service Coordinator
Braman Motorcars
05.2015 - 12.2018
- Scheduling appointments for customers who would like to have their vehicle service
- Assisting customers with any concerns or questions about their vehicle and extended warranty
- Provide pricing on the services and process credit card payments on vehicle parts being ordered or returned
- Printing out daily reports and checking emails
- Informing management staff about vehicles that is going to be towed or coming into the dealership
- Take incoming calls and redirect customers to appropriate departments while ensuring a smooth customer experience
Customer Service Representative
GMS Connect
11.2012 - 01.2015
- Booked CNA (Certified Nursing Assistance) Appointments for client health evaluations
- Coordinated Nurse Schedules for complete patient coverage
- Provided phone assistance to patients and caregivers regarding nurse care inquiries
Office Assistant
Ricoh USA
02.2008 - 10.2012
- Handling both incoming and outgoing calls
- Checking emails
- Organizing files in alphabetical or numerical order
- Scanning documents onto a cd to use for court cases
- Printing out copies of legal documents for court cases, businesses, and local hospitals
Education
High School Diploma -
South Plantation High School
Plantation, FL01.2004
Skills
- Customer Service & Support
- Case Management (Salesforce)
- Phone Communication & Email Correspondence
- Order Processing & Return Authorizations
- Complaint Resolution & Root Cause Analysis
- Microsoft Office Suite (Word, Excel, Outlook)
- Credit Card Payments & Web Assistance
- File organization
- Reception duties
- Scheduling appointments
- Maintaining records
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Timeline
Front Desk Administrative Assistant
First Service Residential
12.2018 - Current
Customer Service Coordinator
Braman Motorcars
05.2015 - 12.2018
Customer Service Representative
GMS Connect
11.2012 - 01.2015
Office Assistant
Ricoh USA
02.2008 - 10.2012
High School Diploma -
South Plantation High School
Similar Profiles
Maryse Jean-BaptisteMaryse Jean-Baptiste
Front Desk Agent at First Service ResidentialFront Desk Agent at First Service Residential
Billie Mask MooreBillie Mask Moore
HOA Manager at First Service ResidentialHOA Manager at First Service Residential
Jose RodriguezJose Rodriguez
Maintenance/Porter/Concierge at First Service ResidentialMaintenance/Porter/Concierge at First Service Residential