Kemon Crayton
Chicago,Illinois
Summary
Professional client service expert, adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and delivering results. Highly reliable and ready to thrive in dynamic environments. A talented and proven leader, who is reliable and engaging. Known for collaborative approach and achieving results in dynamic environments. I strive to deliver world class experiences and can comfortably speak English and French.
Overview
8
8
years of professional experience
Work History
Client Advisor
Louis Vuitton
04.2022 - Current
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns. I believe that this is more important than sales skills alone, as luxury is a relationship between the advisor, and the client.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role. I was a trusted leader on my sales teams, using my expertise and education to help develop and encourage other team members.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team. Not only did I make my sales goals consistently, I sold high end categories like time-pieces, jewelry, and exotic bags.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions. One of the most important qualities I champion is the ability to come up with creative solutions to practical problems.
Luxury Client Advisor
Saks Fifth Avenue
02.2021 - 01.2022
- Developed strong relationships with clients, leading to increased repeat business and referrals. I have made clients at Saks that I still work with even in my current capacity.
- Monitored current trends to understand fashions and better serve customer needs. This was an extracurricular idea that drove sales as I made a point of inspiring client confidence by giving them confidence that I was putting them in the latest, and greatest styles.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations, and to build a wardrobe of varied and complimentary styles.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively. This was based on my previous visual merchandising experience, that drove sales by using my knowledge of the market and trends within the city.
Commercial Visual Manager
HENNES AND MAURITZ (H&M)
02.2021 - 06.2021
- Monitored competitor activities, adapting visual merchandising strategies as needed to maintain a competitive edge within the market. One of the most important things I lead as a team was the idea to visit luxury locations. Fashion is a top down industry and modeling some of our displays, especially the "editorial" and designer collaboration collections in a way that was more consistent with luxury standards, directly leading to more interest and sales in priority categories.
- Coordinated with merchandising department to support release and product allocation dates.
- Trained new employees on visual merchandising techniques, encouraging professional growth and development. Encouraging the entire team to understand the importance and reasoning behind visual standards made them more willing to uphold and maintain them.
- Improved store aesthetics by overseeing updates such as paint color selections, lighting installation, or fixture changes.
- Created instructional kits, campaign storyboards and merchandising plan-o-grams to detail trends in the market, and to create invigorating and exciting store displays.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Kept abreast of industry trends through research and participation in relevant trade shows or conferences, applying learnings from these events within the store''s visual merchandising strategies.
- Enhanced customer experience by creating visually appealing and organized store layouts.
Commercial Visual Manager
Zara
08.2019 - 02.2021
- Trained new employees on visual merchandising techniques, encouraging professional growth and development.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Kept abreast of industry trends through research and participation in relevant trade shows or conferences, applying learnings from these events within the store''s visual merchandising strategies.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Conducted weekly walkthrough with store leadership teams to assess areas for improvement in presentation standards and provide constructive feedback for continuous enhancement of the store environment.
Sales Manager
Sunglass Hut
10.2016 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction. Sunglasses are a personal item, and often required follow up care such as routine cleanings and adjustments to develop clients and demonstrate care.
- Led a successful sales team by providing motivational coaching and performance-based incentives. I made a conscious effort to make the numbers real so that our goals were actionable and understandable.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing sales.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth. Being promoted to this role, I was able to empathize with junior sales staff to make actionable plans to help them achieve their professional development goals.
Education
Graduate Certificate - Fashion As Design
Museum of Modern Art
New York, NY05-2020
Graduate Certificate - Understanding Fashion: From Business To Culture
Institut Français De La Mode
Paris, France05-2020
High School Diploma -
George Westinghouse College Prep
Chicago, IL07-2016
Skills
- Department coordination
- Financial services
- Critical thinking
- Complaint handling
- Adaptability and flexibility
- Client Development/Relationship management (CRM)
- Product knowledge
- Fluent bilingualism
- Microsoft Office Suite
- Team development
- Store maintenance
Languages
English
French
Timeline
Client Advisor
Louis Vuitton
04.2022 - Current
Luxury Client Advisor
Saks Fifth Avenue
02.2021 - 01.2022
Commercial Visual Manager
HENNES AND MAURITZ (H&M)
02.2021 - 06.2021
Commercial Visual Manager
Zara
08.2019 - 02.2021
Sales Manager
Sunglass Hut
10.2016 - 02.2020
Graduate Certificate - Fashion As Design
Museum of Modern Art
Graduate Certificate - Understanding Fashion: From Business To Culture
Institut Français De La Mode
High School Diploma -
George Westinghouse College Prep
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